Customer Service Representative

Join Our Team as an Automotive Customer Service Representative at Simard Automotive in Fairbanks, AK!

Are you ready to embark on an exciting journey that will test your tenacity and ignite your passion for excellence? Simard Automotive is seeking an enthusiastic full-time Customer Service Representative (CSR) to join our dynamic team in Fairbanks, AK! This role is akin to an assistant for the manager and Service Advisor, serving our awesome customer base in an automotive shop where trust, empathy, and integrity are of the highest importance.

WHY SHOULD YOU CONSIDER JOINING US?

Our bustling shops are a testament to our commitment to delivering exceptional service, while our team enjoys a range of benefits including medical coverage, retirement plans, ample growth opportunities, and a vibrant work environment that embraces diversity and fuels personal and professional success.

Join us and experience the thrill of serving our community with top-notch service while growing your career in a supportive, dynamic culture!

CAREER DEVELOPMENT AND TRAINING

As a member of our team, you will benefit from comprehensive career development and training opportunities, ensuring you have the skills and knowledge to grow alongside a team that is hungry for success.

OUR SOLID BENEFITS

• Medical, dental, and vision
• Aflac supplemental insurance
• Life insurance
• Retirement plan with company match
• Paid holidays, paid vacation, and paid training
• Shop usage for family cars
• Gym membership coverage
• Fuel or parts discounts
• Weekly direct deposit
• Schedules with no Saturdays
• Developmental career paths and opportunities for advancement
• Uniforms

WHO ARE WE?

Simard Automotive, a trailblazer in the automotive industry since 1997, is a dynamic network of 7 independent service centers spanning the stunning landscapes of Alaska.

We're not just a repair shop we're a close-knit family of automotive enthusiasts who thrive on camaraderie, innovation, and a shared passion for all things on wheels.

WHAT DOES YOUR DAY ENTAIL?

• Greet and assist customers in a friendly and professional manner, ensuring a seamless and positive experience from the moment they walk in the door or contact us.
• Maintain a clean and organized customer area, creating a welcoming and safe environment.
• Support Service Advisors in their daily tasks, ensuring a smooth workflow and assisting in gathering necessary information for service recommendations and quotes.
• Provide support to Gas Attendants in all tasks related to fueling and vehicle tire repairs.
• Safely shuttle customers to and from the shop when necessary, ensuring their comfort and convenience.
• Pick up and return parts as needed to ensure efficient operations.
• Monitor and manage inventory levels for accessories and supplies in the customer area, placing orders as needed to replenish stock and prevent shortages.
• Assist with daily tasks such as greeting and checking in customers, answering phones, scheduling appointments, posting parts, confirming next-day appointments, and performing customer follow-up calls.
• Maintain cleanliness and organization of the office, restrooms, and customer areas

DO YOU HAVE WHAT IT TAKES?

• Previous experience in a customer service role, specifically in the automotive industry is highly preferred.
• Strong attention to detail and a commitment to providing excellent customer experiences.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with a team and support various departments within the facility.
• Valid driver's license.
• Ability to read, write, and speak English fluently.
• A strong desire to serve customers and become a rockstar Service Consultant, with a commitment to growing a career in the automotive industry.

If you think this job is a fit for what you are looking for, applying is a snap. The initial application should take you less than 3 minutes to complete. Good luck!

Job Posted by ApplicantPro