Position Summary :
The Admissions Specialist manages the scheduling, welcomes patients warmly, collects demographic and critical patient information for patient encounters, ensures insurance verification has been completed and accepts referrals for services and other incoming calls.
Qualifications :
EDUCATIONAL REQUIREMENTS
High School Diploma / GED preferred or two (2) years of experience in lieu of education.
EXPERIENCE REQUIREMENTS
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
ADDITIONAL REQUIREMENTS
High School Diploma / GED preferred or two (2) years of experience in lieu of education.
SKILLS AND KNOWLEDGE
Knowledge of administrative processes, procedures, claims processing and preparing patient charts. Ability to : Make decisions and solve problems;
Understand and implement insurance requirements; Use a multi-line phone system; Troubleshoot and problem solve; Prevent, calm and / or defuse irate callers and patients working with them to identify concerns and properly direct to the appropriate staff.
Well-developed written and verbal communication. Excellent customer service and interpersonal communication skills. Understand the important of maintaining confidentiality and HIPAA standards.
Knowledge of staff responsibilities to accurately direct callers.
Essential Functions :
- Welcomes patients, clients and visitors, determines the purpose of the visit and directs them to the appropriate person or department.
- Manages the check-in and check-out process, collecting all relevant patient information for services.
- Schedules visits according to the CMCO scheduling guidelines.
- Promptly and professionally answers telephone calls. Routes calls appropriately offering voicemail or redirection of calls as needed.
- Phones staff to meet visitors and directs visitors to reception.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Follows all Practice Policies on safety and security; maintains restricted areas.
- Appropriately and courteously screens solicitors for relevance to practice needs.
- Explains financial requirements to patients or responsible parties and collects co-pays and other payments as required.
- Responsible for keeping the reception area and office area clean and organized.
- Monitors and requests supplies.
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