Search jobs > El Cajon, CA > It service manager
A company is looking for an IT Service Delivery Manager to oversee IT service delivery for Venue Infrastructure and Application support teams.
Key ResponsibilitiesDevelop and maintain the IT service delivery catalog for venues, festivals, and officesEstablish and track SLAs, KPIs, and performance metrics for IT servicesManage vendor relationships and ensure compliance with service delivery policiesRequired Qualifications10-15 years of experience in IT Service Delivery and operations managementExperience in developing and managing SLAs and KPIsITIL v3 Expert certification preferredProject Management Professional (PMP) certification desiredExperience with ITSM software applications and reporting tools
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