The Route Sales Associate (RSA) consistently provides route relief and maintenance across the assigned branch locations and is responsible for providing excellent customer service.
When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard.
You will be selling and delivering coffee, tea, and related products to customers in your assigned area.
Responsibilities
- Provides route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
- Route coverage may require travel to branch locations within territory.
- Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
- Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
- Responsible for escalating customer issues quickly to the ARM and ensuring customer satisfaction.
- Ensure customers receive delivery and service as required.
- Manage invoices, inventory, and collections daily when on a route.
- Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
- Notify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
- Assist ARM on customer related matters as assigned.
- Become familiar with brewing equipment and learn to make basic repairs or adjustments.
- Consistently execute the Farmer Brothers customer The Farmer Brothers Way to Sell to drive customer satisfaction and loyalty.
- May perform other duties as assigned including assisting in accounts receivable collections and customer service activities.
- May perform warehousing duties when necessary.
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