EHR Analyst II, Patient Access

Overview

This is a remote position except with the exception of the following states : CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC, WV

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care.

Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians.

Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

We have an exciting opportunity to join our team as an EHR Analyst II, Patient Access.

POSITION SUMMARY

This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Project Team(s), Ardent Health Systems Subject Matter Experts, and end users to tailor the system to fit the organization's needs.

• This position routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software;
• is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications;

and will design, build, test, install and maintain those solutions.

Responsibilities

• Work with Application Managers / Directors / etc. and the entire Project Team to collect, analyze and document business operations and workflow.
• Support existing markets while reviewing workflow, building, testing, and activating new markets and places of service.
• Complete all tasks in a timely manner with accurate documentation.
• Collaborate effectively with colleagues and across teams to achieve the completion of tasks.
• Mitigation of end user incident support
• Troubleshoot problems and address questions from users and provide on-call support on a rotating basis.
• Analyze new functionality, make recommendations, review and test changes, enhancements, and each new release as assigned.
• Ensure the test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Ability to work in a fast-paced environment with many competing demands.
• Analyze data conversion needs.
• Support the training team by keeping trainers abreast of new functionality and system changes.
• Understands interface requirements and considerations to ensure appropriate testing is done to validate workflow from end to end.
• Provide assigned on-site support during go-lives, and appointment conversions
• Provide assigned support during system upgrades and monthly downtimes
• Ensures all quality assurance processes are followed, including change management and testing efforts.
• Actively participate and contribute in meetings.
• Works with the Application Manager / Director in the assessment of projects for scoping and timelines.
• Participate in disaster recovery measures.
• Participate in team mentorship programs to expand knowledge

Qualifications

Education & Experience

• Current Epic Cadence and Prelude certification required; Epic Referrals, Grand Central and Welcome certifications preferred
• High School diploma required; Bachelor's degree preferred
• 2+ years of experience in healthcare IT, revenue cycle or related relevant experience
• 1-2 years of experience working as a Cadence or Prelude analyst
• Epic go-live experience providing onsite and / or remote support preferred

Knowledge, Skills & Abilities

• Ability to travel up to 25% to Ardent Facilities for pre-activation, implementation, and staff training
• Excellent communication skills-both written and verbal
• Must be self-motivated and have strong organizational skills
• Ability to work with a team and actively contribute to complete tasks and meet team goals
• Proficient in Microsoft Office 365 tools
3 days ago