Case Manager I (Behavioral Health Support Services Coordinator)

About the position : Under the supervision of the Site Manager and Clinical Supervisor, the Case Manager works actively to mitigate the social determinants of health that disproportionately impact our patient population.

As an essential member of the primary care team, the role of Case Manager requires developing strong relationships with at-risk patients (and families), as well as other service providers to support our patients in accessing culturally appropriate psychosocial services.

Along with patient education, motivational interviewing, and emotional support, patient advocacy is required for this position.

The Case Manager provides patient services within the primary care clinics (occasional meetings off-site may occur).

The Case Manager role is most suited for someone seeking to advance their career in behavioral health or related social service, and that has had experience in a medical / social service setting (ideally providing case management and crisis intervention services).

La Clinica also supports and encourages continued education, training, and career advancement.

MINIMUM QUALIFICATIONS

• Demonstrated cultural competence and proactive self-reflection on positionality and incorporation of antiracism approaches to clinical care
• Knowledgeable in the principles, practices and techniques of social work; basic psychological theory and practices as related to human behavior
• Familiarity with local resources and regulations (i.e. behavioral health care setting)
• Familiarity with Motivational Interviewing
• Ability to quickly identify risk factors as they relate to patient safety and communicate these immediately and effectively to appropriate team members
• Ability to form empathic and collaborative relationships with patients with medical and behavioral health challenges and flexibility in meeting patients’ needs
• Excellent organizational skills and a high degree of interpersonal competence with both staff and patients
• Ability to work with others on the startup of a new program
• Ability to work in a fast-paced environment as part of an interdisciplinary team, and to establish effective working relations with staff, patients and community partners
• Ability to take on new tasks as needed
• Ability to conduct psychosocial assessments

Experience and Other Certifications

• Case Manager I must have BA in social work, psychology, counseling or related field from an accredited program or university
• Must hold a current BLS (Basic Life Support) Certificate. You will have 30-day grace period to obtain your certificate from the date of hire.
• Two years counseling or case management experience in a medical / social services / mental health setting preferred
• Experience providing support and advocacy
• Experience with Motivational Interviewing preferred

DUTIES AND RESPONSIBILITIES :

• Improve access, coordination and care management for La Clínica patients who have medical and behavioral health care needs
• Act as a single point of contact to receive referrals, including warm handoffs, from behavioral health agencies
• Support patient engagement, linkage, coordination, monitoring, follow-up and advocacy
• Establish and maintain good working relationships with staff, medical providers and outside professionals
• Participate in case presentations, seminars, supervision, meetings, trainings, peer review as needed
• Maintain close communication with related health, educational, behavioral health and social service agencies
• Promote timely and coordinated internal communications among patients, clinic primary care providers, behavioral health clinicians, case managers, consulting / treating psychiatrists and others involved in the patient’s care provision
• Facilitate warm hand-offs between medical and behavioral health staff, and provides referrals for community resources to support whole person health
• Use Electronic Health Record (EHR) and population management tools to collect data, communicate with medical and behavioral health providers and produce reports to support collaborative care, improved health outcomes and program compliance
• Monitor participation in primary care and behavioral health care and provide outreach, advocacy, referral, linkage and follow-up through phone calls, meetings, and coordination in order to effectively and efficiently link patients to all levels of assessment and care within both primary care and behavioral health systems of care.

Follow up on no-shows.

• Attend external meetings as needed to ensure the coordination of care
• Involve family members / significant others as necessary to increase patient participation and improve patient well-being
• Provide education, information and referral to La Clinica patients to ensure linkage and utilization of care to ensure access to community services and resources
• Establish and maintain good working relationships with staff, medical providers and outside professionals; participate in case presentations, seminars, supervision, meetings, trainings, peer review as needed;

and maintain close communication with related health, educational, and social service agencies