Receptionist (Medical/Dental)

Position Summary :

On-Call Receptionist position available for our Tacoma Medical / Dental Clinic. Applicant will also travel to our Pierce County Work Unit.

We are looking for customer service oriented candidates. The receptionist will be crossed trained in Medical and Dental operations of the clinic.

The Receptionist will be responsible for processing patient information, making medical appointments and contacting patients via phone and taking messages, etc.

The ideal candidate must possess some problem-solving skills and must be able to communicate efficiently with our patients and be sensitive to their needs.

Must demonstrate and maintain a high level of work ethic and professionalism as well as be able to multi-task and properly use basic office software.

Duties and Responsibilities :

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Includes the following, but is not limited to :

• Maintain a clean and healthy work space environment and patient area.
• Responsible for all daily front desk activities to ensure completion.
• Answers the telephone and assists callers.
• Schedules and confirms patient appointments according to the Front Desk Manual.
• Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP / PA) or 70 phone calls, depending on role.
• Assists the medical / dental records department in;
• Scanning documents, queuing / indexing, sorting, filing, pulling charts as needed.
• Maintains a 100% Collection rate by collecting patient’s account payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality :

• Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.
• You will address each patient by their last name.
• You must answer each call within 3 rings.
• When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.
• Every call should be answered with, Good morning (afternoon), Sea Mar Community Health Centers, this is , how may I direct your call?
• At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.

Personnel and Performance Metrics :

• Adhere to schedule and be prepared to provide services by 8am each day.
• Provider services using AIDET skills at all times.
• Complete quality care gaps for 100% of patients treated.
• Provider services to a minimum of ten patients a day.
• Strongly support Follow My Health enrolment.
• Close chart notes within 24 hours of service.
• Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP / PA).

Education and / or Requirement :

• Minimum one-year experience in a medical setting.
• Medical terminology preferred.
• Knowledge of Windows, Word, Excel, Computer and typing skills are required.
• Excellent verbal, customer service, and written skills necessary.
• Good organizational skills are a must.
• High School Diploma or GED required.
• Bilingual in English / Spanish preferred.
30+ days ago