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Resident Resolutions Coordinator

Aimco
Miami Beach, FL, US
Full-time

Job Description

Our Resident Resolutions Coordinator is a very active and fast-paced / high - volume job. You will be working at our Southgate Towers Apartments, a modern Miami Beach Apartment Community with stunning views of Biscayne Bay.

This position will be from 7 : 00 a.m. - 3 : 00 p.m. (Thursday - Monday)

A bit more about what you’ll do

  • Responds to and manages resident complaints and or service issues
  • May coordinate with appropriate staff to address and resolve resident concerns.
  • May help with other resident related issues as assigned.
  • Essential Functions : Supports residents during the move-out process which may include notice to vacate and resident transfers.
  • Follows-up with residents who have issued work order / service requests or expressed issues / concerns with the community.
  • Assist residents with any need
  • Register cars to park on-site
  • Register pets for existing residents
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Send communication to residents
  • Responds to and manages resident complaints and / or service issues
  • Contact residents about policy violations

Qualifications

  • 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Ability to work a flexible schedule including evenings and weekends.
  • Ability to read, write, and speak English.
  • 30+ days ago
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