Technical Support OR Tier1 Technician

Technical Support OR Tier1 Technician

Location : Pensacola, FL

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment;

including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier1 Technician / Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities :

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Observes, analyzes, and reports data; and when appropriate makes necessary repairs to equipment
• Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks.

This position requires shift work

Requirements

Required Skills :

• Must be able to work shift schedule
• U.S. Citizenship
• Must have an active / current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability
• 4+ years of directly relevant experience
• Experience and / or familiarity with one or more of the following : M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
• Experience with monitoring system health and status
• Experience documenting problems and resolutions through a tracking program
• Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader to remotely locate users
• Tier I experience : General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets / unlocks, share drive access, remote software installations)

Desired Skills :

• Experience interfacing with the following groups : software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment
• Experience with ITIL methodology
• Experience and / or familiarity with one or more of the following shell scripts : Bourne, C, Krone, Bash, Perl, etc.
• Experience and / or familiarity with one or more of the following : TCP / IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience : Prioritize incidents. Perform detailed troubleshooting and root cause analysis. Determine multi-user, multi-system correlations.
• Experience interfacing directly with customer and program management teams.
• Experience providing status to program management and input to customer status reports.

Required Education :

A High School diploma or equivalent is required

Desired Certifications :

• DoD 8570.1-M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification

Company Overview :

Node. Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include :

OUR CORE VALUES

Identifying the RIGHT PEOPLE and developing them to their full capabilities

Our customer’s Mission is our Mission . Our MISSION FIRST approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in SIMPLIFYING complex problems with a relentless focus on agile delivery excellence

Our mantra is Simple*Secure*Speed in the delivery of innovative services and solutions

Benefits

We are proud to offer competitive compensation and benefits packages to include :

• Medical
• Dental
• Vision
• Basic Life
• Long-Term Disability
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre-Approved Online Training
16 days ago