Customer Service Representative

Customer Service Representative

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Date : Aug 24, 2024

Location : Ontario, CA, US, 91761

Company : Datwyler

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers.

The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage.

With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history.

Become part of our great team as a...

Customer Service Representative

Position type : Full-time

Full-time

Industry : Manufacturing

Manufacturing

Location : Ontario, California

Ontario, California

Duties and Responsibilities

Parco is looking for an experienced and driven Customer Service Representative to perform the below duties and responsibilities :

• Review customer purchase order requirements and translate them into SAP sales orders with clear instructions that can be actioned by internal depts.
• Responsible for all order management activities ( order entry, pricing info, delivery information, status updates, expedites, and order / schedule changes).
• Build sustainable relationships and trust with customer’s, Sales, and internal depts through open and interactive professional communication.
• Act as liaison between the organization and the customer. Provide proactive information, answer questions, and resolve emerging sales order problems, delays, and escalations.
• Respond to and follow up on RFQs. Guide customer’s to the best overall material solutions.
• Work closely with cross functional depts to manage customer satisfaction levels from time of order placement through order fulfillment delivery of customer purchase orders.
• Intake and manage customer complaints and requests for material returns.
• Under established guidelines, act independently communicating policy and procedures.
• Other related duties as required.

Qualifications

• 3 years of customer service experience within a manufacturing environment.
• Strong computer skills (SAP, CRM, customer portals, Microsoft Excel intermediate level).
• Strong interpersonal and phone skill sets.
• Must possess strong math skills, including but not limited to, multiplication and division of all units of measure.
• Extremely organized with exceptional attention to detail.
• Ability to manage competing priorities while maintaining a positive attitude.
• Effective, professional communication style, both oral and written.
• Flexibility and adaptability to changing work / customer environment.

Benefits

• Excellent compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan with a 100% matching contribution.

Datwyler Competencies

Datwyler Leadership Competencies -Ensuring Responsibility / Integrity- Calls for ownership -Level 3Datwyler Social & Personal Competencies - Team orientation- Is a team player - Level 4Datwyler Management Competencies- Entrepreneurship- Implements strategy - Level 3Datwyler Leadership Competencies- Adaptability- Participates in change- Level 3Datwyler Social & Personal Competencies-Dealing with socio-cultural diversity- Respects diversity-Level 4Datwyler Management Competencies - Result Orientation and Execution - Implements objectives - Level 3Datwyler Expertise Competencies- Business orientation - Pursues KPI's-Level 3Datwyler Expertise Competencies- Exceed customer expectations - Understands the customer-Level 3Datwyler Management Competencies - Creativity and Innovation - Produces a wide range of ideas -Level 3Datwyler Social & Personal Competencies- Emotional Intelligence- Is responsive to the situation of others-Level 3Datwyler Expertise Competencies- Professional aptitude- Is able to instruct others-Level 3Datwyler Leadership Competencies- Lead by coaching - Installs opportunities to develop- Level 3

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide.

Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment.

With us, you can contribute with all of your creativity and all your ideas.

Nearest Major Market : Riverside

Nearest Secondary Market : Los Angeles

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