Associate Analyst, Annuity Operations

Job Overview :

The Annuity Operations Associate supports our Financial Advisors, their assistants and internal business partners in the purchase of annuities via the Annuity Order Entry (AOE) platform.

This individual is part of a specialized operations team supporting annuity processing volumes of approximately 1000 orders submitted daily.

The operations team is responsible for all oversight,audit and processing of daily tasks to support the Annuity order entry platform and its users.

In addition to operational tasks, the associate will be responsible for making outbound calls to Advisors regarding annuity purchases or corrections, answers questions regarding annuity products or policies and must be familiar with standard concepts, practices, and procedures within annuity industry.

They will also provide support to the Annuity Service Experience team, internal and external partners by identifying, researching and resolving or reporting technical problems received via email or inbound phone requests, while properly documenting, tracking, and monitoring issues to ensure timely resolution.

Responsibilities :

Perform operational tasks as they are assigned and provide necessary training to peers to help strengthen the overall department knowledge.

Tasks include, but are not limited to AOE Tier 2 mailbox, Trade Busts and oversight reports assigned by Sr Management.

Make outbound calls to Advisors regarding annuity purchases or corrections, answers questions regarding annuity products or policies.

Review and processing of Letter of Indemnities for initial processing to disbursement and payouts, including partnering with Supervisisory Principal, Management, Accounts Payable and Client Compensation to ensure proper billing and level of oversight Assist with M&A support through project and onboarding work that needs to be completed when requested Maintain a high-level

knowledge of LPL processes and system platforms as they relate to annuity purchases, corrections and operations.

Provide SME support to team members when needed Provide feedback regarding process workflow for purpose of increasing efficiencies and identifying potential areas for improvement (i.

e. leaning in with curiosity) Triage escalations reported by front line team, AOE Tier 2 mailbox, team chat or assigned by management.

Escalate any escalations that are above knowledge level to next level of support.

Follow up with communications to close out the escalated requests and provide training to the team when needed.

Perform UAT testing and onboarding of new products, product / platform updates for AOE by partnering with carriers, vendors and internal business partners, as needed or assigned.

Provide status reporting of all onboarding updates / issues and properly communicate to all involved. Assist the front line team with inbound calls to help maintain SLA, provide excellent customer service and answer questions in the team chat.

Ability to lean in when escalated service levels require shift if priorities.

Supports tasks that are dedicated to annuity projects and initiatives through collaboration with internal and external partners.

Mitigate risk by completing any company required training, properly escalating issues and following department policies and procedures.

Support inbound call volume when we are experiencing high volume or when queuing.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment , are client-focused , team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements :

Understanding of the annuity / trade workflow focusing on commissions, rep IDs, carrier partnership and forms.

1-2 years of relevant experience (financial operations, annuity service or call center preferred)

High school diploma

Core Competencies : Basic macro use

Basic macro use

Basic Excel skills including filtering, data entry and report review

Basic business written and verbal communication skills

Strong attention to details

Strong client focus

Strong work ethic

Strong organizational skills

Analytical and critical thinking skills

Commit to owning the customer experience by driving satisfaction to high levels and adhering to our corporate values

Preferences :

Software / Systems Skills Required / Preferred : MS Office, BETA, ClientWorks, ServiceWorks, Nice, Documentum, Electronic Order Entry

Bachelor's degree

Understanding of lean six sigma preferred.

Pay Range :

$23.08-$34.62 / hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Your recruiter will be happy to discuss all that LPL has to offer!