Operations Analyst – Fintech

Operations Analyst - Fintech

100% ONSITE POSITION

About Us :

i-payout is a rapidly growing fintech company revolutionizing the way people manage their finances. Our innovative platform offers seamless, secure, and efficient financial services to individuals and businesses worldwide.

We are looking for a highly analytical and detail-oriented Operations Analyst to join our dynamic team and help scale our operations.

Job Summary :

The Fintech Operations Analyst will play a key role in optimizing and streamlining our operational processes, ensuring the smooth execution of day-to-day activities.

This role will involve working closely with cross-functional teams to monitor performance, enhance transaction processing, and ensure compliance with regulatory requirements.

You will leverage data-driven insights to identify areas for improvement and ensure the scalability of our operations as we continue to grow.

Key Responsibilities :

Transaction Processing and Reconciliation :

• Monitor, review, and reconcile daily financial transactions, ensuring accuracy and efficiency.
• Identify and resolve discrepancies in transaction records and collaborate with relevant teams to implement solutions.

Risk Management and Compliance :

• Ensure adherence to financial regulations (KYC, AML) and company policies.
• Assist in detecting and mitigating operational risks, including monitoring for fraud and suspicious activity.

Operational Support :

• Collaborate with customer support teams to investigate and resolve operational issues impacting clients.
• Ensure service levels are met in relation to transaction processing times and issue resolution.

Data Management and Reporting :

• Generate and analyze reports on transaction volumes, performance metrics, and key operational data.
• Provide insights to senior management on trends, inefficiencies, and potential improvements.

System and Process Optimization :

• Work with technology and product teams to optimize workflows, automate processes, and scale systems to meet customer demand.
• Identify bottlenecks in current processes and recommend solutions for operational improvements.

Vendor and Partner Management :

• Coordinate with third-party service providers (payment processors, banks) to ensure seamless integration and issue resolution.
• Monitor the performance of vendors and ensure adherence to service-level agreements (SLAs).

Business Continuity :

• Assist in maintaining business continuity and disaster recovery plans for the operations team.
• Support incident response activities in the event of operational disruptions.

Key Qualifications :

Education : Bachelor’s degree in finance, Business, Economics, Data Science, or a related field.

Experience : 1-3 years of experience in operations, finance, or analytics, preferably within a fintech or financial services company.

Technical Skills :

• Proficiency in Excel (pivot tables, VLOOKUP, etc.) and experience with data analysis tools (SQL, Python, or similar).
• Familiarity with transaction systems, payment gateways, and financial platforms.
• Experience with financial reconciliation tools and automation platforms is a plus.

Soft Skills :

• Strong analytical mindset with the ability to interpret data and identify trends.
• Excellent problem-solving skills with an ability to work under pressure in a fast-paced environment.
• Strong attention to detail, organization, and ability to manage multiple tasks simultaneously.
• Regulatory Knowledge : Familiarity with regulatory compliance frameworks such as KYC, AML, and data privacy regulations (GDPR, CCPA).

Preferred Qualifications :

• Experience in fintech or payment processing operations.
• Knowledge of process automation and workflow optimization.
• Understanding of operational risk management and business continuity planning.

Why Join Us?

• Opportunity to work in a fast-growing and innovative fintech company.
• Collaborative and dynamic work environment with a chance to make a significant impact.
• Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and performance bonuses.
• Continuous learning opportunities and professional development support.
11 hours ago