Director of Far East Marketing

HUALAPAI PREFERENCE

Position : Director of Far East Marketing

Department : Administration

Classification : Exempt

Salary Range : Executive

Supervisor : Chief Executive Officer

Disclaimer : Position Description is not meant to encompass all aspects of position; other duties may be assigned.

Position Summary :

The Director of Far East Marketing will be responsible for the growth and maintenance of current and future guests at Grand Canyon Resort Corporation.

This position will be responsible for the aggressive pursuit of new business located in the far east region of the globe, specifically in China and other key areas in Asia, as deemed appropriate by Director of Far East Marketing and the Executive team.

The individual in this role will be tasked with demonstrating significant growth in revenue in the Chinese and Asian markets.

Individual will also establishes policies and procedures as they relate to all international sales and marketing efforts.

They must present all international sales and marketing matters to the Executive team. Additionally, they will ensure all sales and marketing activities are done in accordance with applicable laws and regulations, and with the utmost integrity.

They must ensure optimum performance and continuous improvement in all international sales and marketing areas. They are responsible for the overall workload, productivity, development, motivation and performance of direct reports.

The individual in this position is expected to contribute to a department that promotes an employee oriented, high-performance culture which emphasizes involvement, efficiency, and a positive & productive working environment.

This position will act as a Hualapai ambassador and in the best interests of the Hualapai Tribe at all times.

Duties & Responsibilities :

• Drastically increase current client base from the far east, specifically China and other regions in continental Asia.
• Establish, implement and communicate all international marketing and sales policies and procedures.
• Direct preparation and distribution of monthly, quarterly and annual sales metrics and statements. Participate in monthly review of financial statements and updates.
• Ensure the integrity of sales data produced by the corporation.
• Evaluate the organizations' sales and marketing efforts in the far east region and issue periodic reports on stability and growth.
• Prepare short- and long-term marketing / sales plans and budget requirements in order to meet the Corporations' goals.
• Represent all international sales and marketing financial matters to the Executive team. Regularly interact with executives, making sales and marketing presentations, proposals and responding to any questions or concerns they might have.
• Work with operational department heads to ensure a world-class experience for our international guests.
• Responsible for ensuring all team members are appropriately informed and properly trained to assist our international guests.
• Perform regular and timely Performance Evaluation discussions and documentation with members of team and promote team environment while providing individual growth opportunities for direct reports.

11. Ensure proper health, safety, and sanitation processes are in place and being followed for the safety of all guests and team members.

12. Ensure that all guest-related issues are resolved promptly while maintaining a high degree of tactfulness and respect for the other party.

13. Contribute to a team environment and assist coworkers in handling issues or difficult or unhappy guests, both internal and external.

14. Ensure that all communications are shared with team members in a timely and accurate manner, as appropriate.

15. Keep the Executive team apprised of all issues and concerns.

16. Perform other work-related duties as assigned.

Knowledge and Abilities :

1. Demonstrated prior expertise in international sales and marketing, with a rolodex of clients for the purpose of selling world-class tourism experiences for the resort / tourism industry, gaming, and other related industries.

2. In-depth understanding of current industry sales and marketing best practices, as well as the ability to leverage existing relationships with sales and marketing professionals in the hospitality and tourism industries to maximize international sales, specifically in the far east markets, predominantly in China.

3. Demonstrated ability to interact with a diverse population of employees and external contacts. Native American Business operations experience preferred.

4. Demonstrated ability to lead, coach, train, develop and motivate employees.

5. Excellent oral and written communication and organizational skills.

6. Demonstrated ability to be a Management Committee member and interact with the executive team on a regular basis, as well as make frequent presentations and proposals to the Board.

Demonstrated ability to remain calm and focused under pressure.

7. Demonstrated ability to foster a team environment, multi-task efficiently and maintain positive working relationships.

8. Demonstrated ability to communicate in a clear, concise manner and handle escalated issues or team members / guests that are not happy.

Ability to remain calm and focused under pressure.

9. Demonstrated ability to participate in a team environment, multi-task efficiently and maintain positive working relationships.

Excellent organizational skills.

Qualifications :

1. Bachelor's degree in accounting, finance, business administration or another related field, required.

2. Minimum of ten (10) years of Director level experience in international sales, required.

3. In lieu of a bachelor's degree, minimum fifteen (15) years of Director level experience in international sales, required.

4. Ability to work effectively and efficiently both as an individual and as part of a team.

5. Strong verbal and written communication skills, as well as strong interpersonal and organizational skills.

6. Bi-lingual : in both English and Mandarin or Cantonese, with the ability to speak, read, and write in at least two languages.

7. Experience working for a Tribal entity, preferred.

8. Preference given to Hualapai Tribal members.

Physical Demands :

1. While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods;

reach with hands and arms; talk and listen on a regular basis.

2. The Team Member must be able to concentrate for prolonged periods.

3. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

4. The Team Member must be able to communicate effectively in person or using telecommunications equipment.

5. Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.

6. Frequently lift and / or move up to 30 lbs.

Conditions of Employment :

1. Must be able to provide authorization to work in the United States.

2. Must be at least 18 years of age.

3. Must possess a valid driver's license with a clean driving record, and be able to obtain approval to operate a company vehicle.

4. Must comply with the GCRC Team Member Handbook, internal policies and procedures, and all rules and regulations set within GCRC and the Tribe.

Working Conditions :

Work environment will be an office setting, with occasional assignments in outdoor environments in multiple business locations.

This will involve exposure to extreme weather conditions including, but not limited to : heat, cold, wind, rain, and snow.

Occasional travel (local and statewide) for meetings, assignments, and regular job tasks. Extended and irregular hours, evenings, weekends, and holidays may be needed on occasion to meet business needs.

Must be able to perform under pressure and work under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with irate Team Members, both current and former, as well as external guests.

Flexible work from home options available.

Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area.

The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007.

The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.