Manager, PACE Center

The Manager within the PACE Center will be responsible for a wide range of disciplines and services provided through the PACE Center and the day center, including all administrative responsibility related to the direct operation of the center.

The incumbent will coordinate overall operations of the Center and serve as the liaison between direct care staff and leadership.

Duties & Responsibilities

50% - Leadership

• Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals / priorities for the department.
• Hires, manages, trains, reviews and sets goals for the team.
• Provides guidance to the team regarding Utilization Management and guidelines.
• Facilitates and leads the Interdisciplinary Team (IDT) meetings.

45% - Program Oversight

• Coordinates all center activities, including care planning and implementation, preparation for interdisciplinary conferences and daily meetings, family conferences and initial and periodic assessments.
• Participates in reoccurring scheduled intake and assessment meetings to review participant cases on a regular basis.
• Oversees the quality of care and safety of PACE participants at the PACE Center and in the community.
• Serves as a liaison between disciplines, leadership and direct staff.
• Works closely with the primary care physician staff as part of the IDT to develop and implement the participant’s individualized care plans.
• Serves as a representative of the community.
• Supports and guides clinical decisions for patient care that follow Center policies and procedures.
• Coordinates activities related to new participants.
• Manages the PACE Center’s budget and regularly communicates with PACE leadership on the center’s operations and needs.
• Engages proactively with PACE administration to further program development, including participation in working committees and project development / implementation.
• Oversees overall documentation cohesiveness and accuracy in each of the participant’s medical records.
• 5% - Completes other projects and duties as assigned.

Minimum Qualifications

• Bachelor’s degree in health care administration, business administration or related field required.
• 5 years of experience in a supervisory / managerial capacity in a health care setting required, preferably in a PACE environment.
• 3 years of experience working with older adult populations required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications

• Master’s degree in health care administration, business administration or related field.
• Experience overseeing clinical departments and ability to guide clinical decisions.

Required Licensure / Certifications

CPR and First-Aid Certification required or must be obtained within six (6) months of date of hire.

Knowledge & Abilities

• Develop rapport and establish and maintain effective working relationships with Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees / coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office : Word, Outlook, Excel, PowerPoint) and job specific applications / systems to produce correspondence, charts, spreadsheets, and / or other information applicable to the position assignment.

Physical Requirements (With or Without Accommodations)

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication / conversation / responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and / or equipment more than 50 pounds

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