Essential Duties and Responsibilities
Facilitate the relationship between Ocean Mist and our customers
- Address customer & consumer inquiries
- Respond to inquiries via email and telephone
- Review customer requests and save in folders
- Send requested information to customers
- Complete customer questionnaires with support of the Food Safety Supervisor / Food Safety Specialist
Key liaison between sales and food safety for customer requests
- Monitor and update several customer software platforms with Ocean Mist Food Safety Information
- Search for records in company folders
- Request business records from sales if applicable
- Collaborate with sales for requests that involve food safety and business
- Log progress or status for on-going projects
Monitor and verify accuracy of Azzule audit data base
- Works closely with food safety to understand what records should be on the site
- Communicate with Azzule technical staff as needed for resolving concerns
Address food safety related complaints
- Answer customer questions and address concerns via phone or email
- Communicate complaints to food safety management to investigate or complete required records
- Save corresponding findings
Compliant trends
- Maintain Customer Complaint Log
- Work with Food Safety and QA to develop a reporting strategy
- Share reports with QA and food safety
- Administrative Clerical Duties : Assist with checking Mailroom / Mailbox
- Assist with dropping off reimbursement and / or invoices at Accounts Receivable
- Assist with picking up reimbursement checks from Accounts Payable
- Assist with Supply Order pickups
Other duties as assigned
Job Requirements and Qualifications
- High school diploma preferred or equivalent years of experience
- Working knowledge of Windows operating system, Word, Excel and Adobe Acrobat
- Strong interpersonal skills, including strong verbal and written communication skills
- Ability to learn new duties with minimal repetition
- Ability to carry out defined procedures and duties with specific instructions
- Bilingual English-Spanish highly desired
30+ days ago