Tenant Service Coordinator (FT)

Job Summary

This is a full-time, on-site role for a Tenant Services Coordinator located in Rogers, AR. The Tenant Services Coordinator will be responsible for managing tenant relations, providing administrative support, and coordinating property management activities. Day-to-day tasks include addressing tenant inquiries and concerns, assisting with lease agreements, ensuring tenant compliance with property policies, and providing excellent customer service.

The Tenant Services Coordinator reports directly to the Director of Affiliate Relations. The position is responsible for the smooth operation of the reception desk, phone system and the meeting and event room scheduling program at the Center for Nonprofits at St. Mary's.

Main Responsibilities

• Available and attentive to the questions and needs of tenants, patrons, and guests on the phone and in person. Manages building reception and provides guest information for the Center for Nonprofits at St. Mary's.
• Operates the telephone and radio systems efficiently and accurately. Fields questions and / or transfers to the appropriate person.
• Accurately maintains and operates the Meeting and Events Scheduling Program, ensuring all meeting and event rooms are prepared and ready for the scheduled meetings and events in a timely manner.
• Communicates event details and setup with Building Tenants, the Director of Affiliate Relations, Housekeeping, Maintenance, and the Safety and Security staff.
• Assists with audio / visual setup for patrons with room reservations and execution of special events.
• Manages contracts and collection of fees and deposits for meetings and events in a timely manner.
• Performs guided tours showing meeting and event space and leasable office space as needed.
• Maintains meeting / event space and office suites as show-ready.
• Updates and maintains the affiliate directory spreadsheet and affiliate description listings in real-time.
• Make deposits in adherence to accounting policies and procedures.
• Work with accounting on rent collection.
• Work with accounting to maintain current insurance documentation on all tenants and request new Certificates of Insurance as needed.
• Works with safety and security officers to maintain building safety and security.
• Responds calmly and appropriately to emergencies providing the on-site staff with the necessary information.
• Maintains the building wayfinding, meeting / event rooms, and office suite signage and directions.
• Maintains the Little Free Bookstore.

Additional Responsibilities

Required Skills and Abilities

Education, Training, and Experience

Physical Requirements / Work Environment