CLIENT SUPPORT SPECIALIST

Client Support Specialist

Client Support Los Angeles, CA Full Time

Job Description Verifi, Inc. a Visa Company, is currently hiring for collaborative team-oriented Client Support Specialists!

We are looking for strong Client Support Specialists with the ability to develop creative solutions for our valued client base.

Client Support Specialist are responsible for researching and responding to basic and complex inquiries from internal and external clients regarding payment processing, Verifi systems and services received via phone or email.

At Verifi, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity, and provides you with an opportunity to take ownership and play an intricate part in our companys success.

You will work alongside the brightest and most remarkable individuals in the industry, and you will have an immediate impact on our aspirations for global domination and disruption of the payments space.

And you will do all this, while challenging your career, giving back to the community, and creating new friendships.

You bring to the table your :

• Minimum 1- 2 years experience in a B2B client or merchant services environment with preferred experience communicating technical issues between external clients and internal technology team
• Minimum 1 year experience in the financial services industry
• Minimum 1-2 years experience in a dynamic, fast paced environment with the proven ability to effectively prioritize and execute tasks including on call escalations outside standard business hours
• Dependable, flexibility to work weekends, evenings, and holidays and on-call as scheduled
• Proficiency in MS Office, specifically Excel
• Ability to work independently while monitoring multiple systems or collaboratively to help reduce resolution time or client impact
• Strong verbal and written communication skills
• High degree of independence and exceptional work ethic

Highly preferred considerations, include :

• Experience in a CNP (card not present) payment processing environment, including understanding of Payment Gateways and overall life cycle of a CNP transaction
• Experience identifying opportunities for potential client upsells or contract extensions
• Experience analyzing large amounts of data to identify trending metrics, potential system or product enhancements, or overall product success
• Experience with Salesforce
• Experience reviewing HTML and API logs

We are located in Los Angeles and Las Vegas and offer :

• Flex work environment (2-3 days on average WFH)
• Dynamic, stimulating, and open environment with opportunity for personal development
• Medical, Dental, Vision, Life Insurance
• 401k w / match, Paid Time Off, and Paid Holidays
• Paid parking and complimentary food
• Socially conscious and community-oriented company
• Energized employment filled with activities and events
• Competitive Base Salary plus bonus

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.

S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law