IT Office Support Specialist

IT Office Support Specialist

This role will require working at our office 311 California St # 200, San Francisco, CA 94104 five days a week.

As a Media.Monks IT Office Support Specialist, you are a vital key in helping our fellow Monks stay up & running with their technology, as well as keeping our San Francisco office running in tip-top shape! You would be working on a Global IT team focusing on in-office support, asset management, and delivering world-class customer support face-to-face.

In this role, you would be responsible for the following :

• Being the in-office point of contact for technical problems & troubleshooting that staff may have with computer hardware and / or software
• Installing, supporting, and providing routine maintenance to all in-office hardware and software, such as Mac / Windows and AV Equipment
• Troubleshooting, repairing, or replacing IT equipment. (As necessary)
• Maintaining IT policies & documentation that provide technical support to the entire organization.
• Maintaining in-office Meeting Room equipment & technology.
• Cable Management & general tidiness of IT office equipment.
• Supporting onboarding and offboarding operations
• Supporting the implementation of new solutions or apps in our environment.
• Creating and maintaining employee accounts and passwords.

Even though your main focus is our San Francisco Office, you may be asked to help your fellow IT support team members by answering general questions in our ticket system FreshService, or through Slack.

Technical experience needed for this role :

• 2+ years of experience in a technical support role.
• Certifications are preferred (but not required)
• Extensive Mac and macOS knowledge
• Windows knowledge is a plus!
• Working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.
• Printer Troubleshooting and Maintenance.
• Setting up & maintaining meeting room hardware & software.
• Troubleshooting & responding to WiFi or other simple networking questions
• Maintaining ISO docs (inventory and asset tracking)
• Processing & receiving broken hardware and repairs
• Equipment lifecycle processing or recycling
• Shipping & receiving new hire equipment (not technical, but must be able to lift up to 25 lbs. to accomplish this task)

Our team is looking for the following :

• Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.
• Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
• Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.
• Have the ability to manage time & effectively prioritize numerous projects at one time.

Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!

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What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Media.Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge!)

Media.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting.

Media.Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range$85,000 $90,000 USD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.

Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI managed by the industry’s best and most diverse digital talent to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave : Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24).

In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories : the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.

Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.

Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents and resonates with the world around us.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information.

Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process.

While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website () and will never ask for payment or bank account information during the recruitment process.