Search jobs > Augusta, GA > Remote > Call center representative

Call Center Representative

Lap of Love
Augusta, GA, US
$15-$16 an hour
Remote
Full-time
Quick Apply

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team.

As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.

As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity.

Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities :

  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home / remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Guide emotional conversations in a calm and peaceful manner
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

  • Experience working in high call volume, customer service, or call center environments
  • Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
  • Previous experience in a work-from-home environment or working with minimal peer interactions
  • High attention to detail and ability to adapt to new processes
  • Expected to be present for work, on time, every day for the entire duration of their shift
  • Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position.

If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements :

  • Physical demands of position : Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
  • Ability to lift up to 15 pounds

Schedule

  • Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
  • Schedule includes nights / weekends / holidays
  • Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

  • 100% Company Funded Health Insurance
  • 100% Company Funded Comprehensive Mental Health Support through Modern Health
  • 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
  • Dental, Vision, Life Insurance, Long Term and Short Term Disability
  • Retirement Plan (Traditional 401k with 3% match & Roth 401k)
  • Generous Paid Time Off
  • Generous Paid Parental Leave
  • Bereavement Leave
  • Training & Development
  • Pet Insurance
  • Remote Work From Home

Compensation

  • This position is hourly non-exempt and is eligible for overtime
  • Hourly pay starts at $15.00 per hour
  • Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour
  • 1 day ago
Related jobs
SS&C Technologies
GA, US

As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. Investor Services Representati...

G.Z.Q.S.O.
GA, US
Remote

We are seeking Call Center Representatives to be our company's and caller's liaisons. Identify caller's needs, clarify information, provide guidance, and be able to de-escalate a caller when agitated. The successful candidate will be able to accept ownership for effectively solving complaints and in...

Lap of Love
Augusta, Georgia
Remote

Join Lap of Love as a Call Center Representative and Love What You Do!. Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. Experience working in high call volume...

Movado Group
Remote, Georgia
Remote

The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team...

Dezign Comm
GA, United States

DescriptionWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a representative, you will be responsible for handling incoming and outgoing customer calls, providing exceptional service, and resolving customer inquiries or issues. ...

Promoted
Graham
Augusta, Georgia

The Client Service Associate acts as an advocate for our clients, connecting them with the necessary resources and providing valuable feedback to improve our products and services. REMOTE - Client Service Associate. Client Service Associate opportunity with the possibility of becoming a permanent po...

Promoted
All Ways Caring HomeCare
Augusta, Georgia

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort...

Concentrix
USA, GA, Work, at, Home
Remote

Customer Service / Sales Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service / Sales Representative. Customer Service / Sales Representative. ...

Nadeau Consultants
Augusta, Georgia
Remote

Are you amotivated and resultsdriven individual with a passion for salesWere is seeking a Sales Representative to join our fired up SalesDepartment. If you are aselfmotivated individual with a passion for sales and a desire togrow your career we want to hear from you! Join our team at theNadeau Agen...

Cantey Foundation Specialists
Augusta, Georgia

Apply now! Position Overview ● Highlights: Limited Cold Calling, Work/Life Balance, High Performance, Fun Work Culture ● Job Type: Outside Sales Professional ● Work Hours: Full Time, W2 Employee ● Annual Compensation: $75,000 - $150,000 ● Benefits: Company Vehicle &...