Osceola Magic Director of Ticket Sales

Before we get into the specifics of the role, there are a few things we want you to know :

Apply below after reading through all the details and supporting information regarding this job opportunity.

At the Osceola Magic, our approach is to not only learn as much about you as we can, but for you to learn about us. This is definitely a two-way street, so time with your potential new leader, teammates, and / or other departments that the role will work with is critical.

It isn’t just, what are we looking for , but also, what do we have to offer you and are we the right fit for you. While every position is different, our interview process is typically a three-step process, sometimes more depending on the level and nature of the role.

What we offer you :

• 18 days of personal time off per year + 12 holidays (that is 30 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8+ days)
• A hybrid work model, casual work attire on non-game days, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee
• Fantastic benefits that include : medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave
• Culture built on Community, Innovation, Legendary and Teamwork!

A quick summary about the Osceola Magic Director of Ticket Sales role :

The Director of Ticket Sales is responsible for generating new revenue by developing a ticket sales team to sell season, group and partial plan tickets.

The Director of Ticket Sales will focus on training, accountability and business development to increase attendance at Osceola Magic home games.

What the Director of Ticket Sales will focus on :

• Generate maximum revenue through selling a full menu of products including, but not limited to full seasons tickets, group tickets, and premium products for the team primarily through :
• Face to face, external client meetings
• Home games
• Profiling
• Networking at outside events
• Phone prospecting
• Seeking and implementing sales and service best practices
• Thorough data capture and personal database management
• Develop group ticket sales programs and theme nights to increase attendance.
• Generate daily and weekly reporting of all ticket sales products for both internal and league standards.
• Provide ongoing sales training of sales staff.
• Actively develop leads and cold call lists for sales staff.
• Assist Vice President with setting annual ticket sales goals and metrics.
• Play an active role in the game day experience to develop relationships and generate new leads.
• Work with Ticket Sales Team, Heritage Park staff and all other game staff to develop and execute improvements to the game day experience for all fans.

What the Director of Ticket Sales needs to have :

• Minimum of 2-3 years sales experience required; specific sports industry experience is very helpful.
• Minimum of 1-year supervisory experience required.
• Excellent public speaking, presentation and persuasion skills required.
• Excellent proficiency in all Microsoft Office products and other related computer skills required.
• Experience with Tickets.com, Fevo, Spinzo, Groupmatics, Archtics, Ticketmaster, CRM software experience helpful.
• Ability to work all Osceola Magic home games (24 per regular season) and assist staff at the Heritage Park on the concourse as needed.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Physical requirements

• Ability to lift up to 40 lbs.
• Ability to walk, stand or be on your feet for up to 3+ hrs. at games or events.

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