Remote Oppurtunity)
We are looking for a Customer Support Specialist to ist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities.
To be successful in this role you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.
Ultimately you will help elish our reputation as a company that offers excellent customer support during all sales and aftersales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way via phone email or chat
- Identify customer needs and help customers use specific features
- yze and report product malfunctions (for example by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide istance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product Sales and Marketing teams
- ist in training junior Customer Support Representatives
Requirements and ss
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problemsolving ss
- Multitasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
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