Customer Service Representative

Job Description

Job Description

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork.

From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world.

Now, we are expanding our global team and looking for talented individuals like you!

Customer Service Representative

Position Purpose : Responsible for managing the daily transactions between IPG's Customers and the Supply Chain

Individual will be responsible for following all of IPG policies and procedures in the area of Customer Service. Provide support to Sales, Logistics, and Operations by effectively processing customer orders and requests from beginning to end to meet customer needs.

Principle Accountabilities

• Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail, phone or fax.
• Process account orders including all the steps from the initial order entry to final invoicing.
• Interact with production and shipping staff to coordinate production schedule.
• Verify availability by product number or description.
• Communicate any accounting related matters in a timely manner with the accounting department.
• Provide customer assistance such as expected delivery time, purchase order follow-up and general billing questions.
• Resolve product or service problems by working closely with the sales force to determine the cause and the best solution to the problem and follow up to ensure resolution.
• Perform other duties as required.

Essential Skills and Experience

• Minimum 2-5 years' experience in Customer Service.
• Strong communication skills; verbal and written.
• Excellent customer service and listening skills.
• Strong knowledge of MS-Office suite products
• Familiarity with AS400

Intertape Polymer is an Equal Opportunity Employer. We thank all candidates for applying, but only those selected for interview will be contacted.

Intertape Polymer has a competitive compensation and benefit package and is committed to providing a safe work environment.

Why Choose IPG?

At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth.

Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes.

We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities.

Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed.

Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!

Job Posted by ApplicantPro