Business Analyst

As a member of the company’s information technology team, the Business Analyst is skilled in the analysis of business processes and elicitation of requirements from multiple, and sometimes conflicting, business units.

The individual in this role is responsible for the project management and / or scrum master responsibilities for assigned projects, taking gathered requirements through development and successful implementation.

The Business Analyst works with technical and non-technical teams and must communicate effectively according to the audience.

The ideal candidate is comfortable with a high degree of change, deals well with ambiguity, and is capable of working in an adaptive software development environment with strong project management skills.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

Essential Functions :

• Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, and scope estimations.
• Gather requirements by conducting process workshops, discovery sessions, and backlog refinement to translate into accurate and meaningful epics, user stories, and acceptance criteria.
• Advise business stakeholders on platform best practices and standard feature adoption by working with technical leads and the Enterprise Solution Architect.
• Perform role of Scrum Master and / or Project Manager, undertake duties such as leading agile ceremonies, creating project plans, reporting project status across the organization, planning and facilitating end-to-end UAT activities, and creating deployment and cutover plans as needed.
• Prioritize and track all issues, risks, action items, and decisions to resolution, escalating as needed to ensure project success.
• Build and maintain process and project documentation in Confluence / Box.
• Facilitate change management in areas affected by development activities and evaluate system changes for downstream system and / or organizational impact.
• Develop and maintain productive working relationships with key internal clients and other team members.
• Maintain state-of-the-art knowledge of related systems and techniques, including evaluation of computer hardware and software and initiate or assist in the research, evaluation, and selection of new system software.
• Comply with Software Development Lifecycle (SDLC) methodology and compliance obligations.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and values.

Other Duties :

• Train on, and support the use of, assigned applications / software, and various reporting systems.
• Participate in Quality Assurance and Quality Control practices, standards, methodologies, and metrics associated with assignments.
• Ability to come to speed quickly to understand and use proposed third-party vendor tools.
• Complete system and process effectiveness audits.
• Other projects and duties as assigned.

Knowledge, Skills & Abilities :

• Ability to thrive in a hybrid work environment that consists of at least two onsite days per week.
• Communication skills including communicating at technical and business levels, and the ability to interact with people from all organizational levels.
• Strong documentation skills.
• Working knowledge of business analysis techniques to gather and help teams visualize solution & technical requirements;

process flowcharts, GAP analysis, data flow diagrams, mind maps, entity-relationship diagrams (ERD), etc.

• Ability to collect and analyze data to assist in decision-making.
• Strong problem-solving (error detection, root cause analysis, error correction), conceptual, analytical, and decision-making skills.
• Working knowledge of JIRA, Confluence, Rally, and / or other tools used to orchestrate team delivery strongly desired.
• Skilled in project management of small to medium-sized projects.
• Knowledge of MuleSoft or Enterprise Integration Strategies are a plus.
• Knowledge of Salesforce CPQ application is a plus.
• Demonstrated aptitude for quickly learning new applications and operating systems.
• Demonstrated knowledge of information and systems technology, systems and techniques, computer network systems, and various telecommunication systems.

Education / Experience :

• Bachelor’s Degree in computer science, information technology, or related studies preferred.
• Three (3) or more years of related experience, which includes at least two (2) or more years of related experience supporting a variety of business software, and two (2) or more years of experience supporting IT with systems implementations as a Business SME or Product Owner.
• Experience with Salesforce highly preferred.
• Experience with various project delivery methodologies and able to apply necessary processes to ensure project success.
• Salesforce certification(s) a plus (Administrator, Business Analyst, Advanced Administrator).
• Demonstrated experience using and supporting developed and purchased business applications.
• Demonstrated experience discussing issues at a technical or non-technical level, depending on the audience.
• Demonstrated experience maintaining a persistent focus to perform troubleshooting and problem resolution.
• Demonstrated experience planning and organizing work activities to meet deadlines for yourself and teams.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the job’s duties, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects;

reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move objects weighing up to 25 pounds.

Compensation :

Compensation for this role includes a base salary between $75,000 and $90,000 annually. This role is also eligible for an annual bonus and equity based on individual and company performance.

Posting Timeline : This position is expected to be open for applications through September 16, 2024.

J-18808-Ljbffr