Restaurant Hardware and Software Implementation Specialists

Job Description

Job Description

Salary : $15-28 Per Hour and more

EatonWHO WE ARE :

Based in Houston - Texas, eatOS is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations and improve the guest experience.

We are seeking :

a proactive and solution-oriented Installation and Customer Support Specialist to join our team in Houston.

KEY RESPONSIBILITIES :

• Implement and configure hardware and software systems at client sites i.e.(remote or physical on-site troubleshooting)
• Provide high-quality technical support, both on-site and remotely, for hardware and software issues
• Collaborate with the customer service team to solve technical issues promptly
• Train restaurant staff on how to effectively use the software, hardware, and other technology based systems
• Develop and maintain technical documentation, including user manuals and guides
• Stay updated on the latest restaurant technology trends and software upgrades
• Work closely with the development team to report bugs and suggest improvements.
• Participate in the testing and deployment of new software versions.
• Build customer profiles, gather data, and keep track of interactions throughout the lifecycle of engagement
• Document customer helpdesk content in the format of How-to Articles, FAQs, Training Guides, Video Tutorials
• Help Build better practices for customer support, hardware installation and Software deployment at customer locations
• Manage and execute customer support outreach via Live Chat (online bot), Ticketing System, Email correspondences, Phone Calls, On-Site Visits, and Any other means of communication brought in for customer support

WHAT DO WE SEEK?

• We are looking for dedicated candidates with a desire for internal growth and development to provide installation and customer support to our small but growing Houston office team
• Natural problem solvers who take initiative and have the ambition to become an essential part of our team
• As the future of food technology; we seek talented self-starters from any field. No matter who you are and what you have worked on in the past, eatOS welcomes you
• We have built a fun workplace culture with a strong team that comes together to always put their best foot forward, giving 100% to their designated responsibilities

REQUIREMENTS :

• Bachelor's degree in Information Technology, Computer Science, or related field
• At least 3 years of experience in technical support roles, preferably in the restaurant or hospitality industry
• Proficiency in various restaurant technology hardware and software systems
• Strong problem-solving abilities and attention to detail
• Excellent verbal and written communication skills
• Proficiency in MS Office, Zoom, Basecamp and Google Drive
• Ability to communicate and maintain confidentiality with high-profile personalities in a professional manner
• Must have reliable transportation
• Ability to work flexible hours, including evenings and weekends, if required

A PLUS IF YOU HAVE :

• Experience with Point of Sale (POS) systems, order management systems, and other restaurant-specific technology
• Familiarity with remote troubleshooting techniques
• Certification in relevant hardware or software systems
• Strong customer service orientation and the ability to manage client relationships
• Ability to work independently and manage multiple tasks simultaneously
• Start-up experience (we love entrepreneurs!)

WHAT WE OFFER :

• Full-time work schedule from office and home
• Competitive base salary with commission structure
• Comprehensive training programs and ongoing professional development
• Opportunity to work in an innovative, dynamic environment with a product that's leading the charge in restaurant technology

At eatOS, we're changing the game for the restaurant industry. We understand the unique challenges of this industry, and we're dedicated to providing technology solutions that help restaurateurs streamline operations, improve customer experience, and maximize profitability.

Come join us in shaping the future of restaurant technology.

eatOS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.