Overview : As a Inside Sales Agent at our home remodeling company's call center, you will play a crucial role in ensuring customer satisfaction and facilitating smooth operations.
You will be responsible for confirming appointments, providing essential information to customers, and maintaining a positive and professional interaction with clients over the phone.
Responsibilities :
- Confirm scheduled appointments with customers for home remodeling services.
- Make outbound calls to customers to verify appointment details, including date, time, and specific requirements.
- Respond to inbound calls from customers seeking information about their appointments, services, or any other inquiries.
- Provide exceptional customer service by addressing customer concerns, answering questions, and resolving issues promptly and accurately.
- Document all interactions with customers accurately and comprehensively in the company's database.
- Collaborate closely with other departments, such as sales, scheduling, and field service teams, to ensure seamless coordination and communication.
- Follow up with customers as necessary to confirm changes in appointments or address any post-service concerns.
- Adhere to company policies and procedures regarding customer interactions, data confidentiality, and quality standards.
- Participate in ongoing training and development programs to enhance job knowledge and skills.
- Maintain a positive and professional attitude at all times, representing the company's brand effectively.
Qualifications :
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in a customer service or call center role preferred.
- Excellent communication skills, both verbal and written, with a clear and friendly phone manner.
- Strong interpersonal skills and the ability to build rapport with customers over the phone.
- Exceptional problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency in using computer systems and navigating multiple software applications simultaneously.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively.
- Flexibility to adapt to changing schedules and priorities as required.
- A commitment to delivering outstanding customer service and exceeding customer expectations.
Inside Sales Rep
As an Inside Sales Rep, you will play a key role in implementing the branch's business plan by meeting the needs of a diverse customer base. Establish new rental and sales accounts through telemarketing and by serving call-in customers. Run all reports necessary to monitor equipment and facilitate s...
Inside Sales Rep - Base Salary + Commission
Overview: As a Inside Sales Agent at our home remodeling company's call center, you will play a crucial role in ensuring customer satisfaction and facilitating smooth operations. Document all interactions with customers accurately and comprehensively in the company's database. Collaborate...
Sales Executive - great base salary + unlimited commission opportunity
Title: Sales Executive - great base salary + unlimited commission opportunity. The Sales Executive, a member of Shred-its sales team, is responsible for the direct sales of Shred-it's services to potential and existing customers within an assigned territory. The Sales Executive is responsible for a...
Entry Level Sales Representative - Base Salary + Commission
Uncapped commissions and performance-based incentives. Master sales skills in the . Earn a competitive base pay to support you as well ($12-15/hr). Performance-based rewards: Gift cards, company trips, and other INSANE top performer gifts!. ...
Inside Sales Rep
Our client seeks a motivated Inside Sales Representative to support their sales efforts while training to advance in the company. They offer a base salary with total compensation of up to $65K / year in the first year plus outstanding benefits and an amazing working environment. Qualified candidates...
Inside Sales Rep
As an Inside Sales Rep at United Rentals, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. Generate leads for new business...
Inside Sales Rep
As an Inside Sales Rep at United Rentals, you will serve as a key customer contact and consultant at our Trench Safety branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. Establish new ren...
Sales Marketing Consultant - Base Salary 55k
Our Marketing Consultants are some of the highest commissioned salespeople in the industry. Analyze key data points within sales reports,. Familiarity with cross-platform marketing solutions and sales methodologies. Knowledge of CRM platforms and sales management software. ...
Inside Sales Rep - Now Hiring!
As an Inside Sales Rep at United Rentals, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. Generate leads for new business...
Inside Sales Rep - Urgently Hiring!
As an Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Establish new rental and sales accounts through telemarketing and by serving call-in customers. Run all reports necessary to monitor equipment and facilitate s...