Field Service Supervisor needed for growing team of 8-15 technicians in the greater Charleston metro area. Excellent leadership opportunity! Looking for an experienced service professional to supervise and oversee assigned territory and team, maintaining the company’s high standard of customer service.
Strong communication skills and team-building focus are a must. Comptia Net+ certification and previous OEM experience are required for this leadership role.
Car allowance program valid driver’s license and clean driving required. Full benefits!
Supervisory Responsibilities
- Directly supervises 8-15 employees in a Service Department team.
- Interviews, hires, and trains new Service Department employees.
- Plans, assigns, and directs work of Service Department team members.
- Appraises performance rewards and disciplines employees, as needed.
- Carries out all other supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities
- Identifies, assesses, and prioritizes service calls on equipment, and ensures quality control of work performed in designated territory.
- Responds to services calls or operational difficulties or failures, with copier and facsimile.
- Achieves response-time goals, including : customer call-backs, reschedule rates, machine call-back rates, and provide technical statistical reports.
- Reports complete and accurate information on service logs.
- Provides status and service reports to management and recommends actions, such as copier / facsimile technology updates and replacements.
Qualifications
- Minimum 3-5 years’ experience as a Service Technician in copier repair, or similar capacity working with electronics or electro-mechanical equipment.
- Must possess or achieve Net+ certification within six (6) months of hire.
- Associate degree or equivalent from two-year College or technical school, or equivalent combination of formal education and technical equipment instruction.
- Must possess strong communication skills and mechanical aptitude.
- Must successfully complete OEM equipment pre-testing and training.
- Knowledge of Windows and Microsoft Office software products preferred.
- Valid Driver’s License, and Automobile insurance within company guidelines.
Physical Requirements
- Must be able to travel to various customer sites daily.
- Requires frequent kneeling, bending and considerable use of hands and tools.
- Frequently requires moving or lifting of up to 75 pounds.
Service Manager
Charleston, SC 29492 USA
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