Front Desk Coordinator

Job Description

Client Support Specialist

Murray, UT

$21.00 hr

Mon- Fri 8 : 00 am to 5 : 00 pm

We are an established pioneer in cultural exchange as one of the original sponsoring agencies for the Au Pair Program. We specialize in childcare and have exclusively worked to match families with Au Pairs for over three decades.

We are committed to fostering global friendships and have facilitated successful exchanges for thousands of participants from over 37 countries.

We work diligently to promote cultural understanding and personal growth, creating lifelong bonds between host families and au pairs while upholding integrity and accountability across our global community.

We're seeking a dedicated Client Support Specialist to assist existing and prospective clients seeking childcare services.

If you're a customer service expert in search of a fulfilling role, apply today to join our team.

Responsibilities of the Client Support Specialist :

• Engage with potential clients, furnishing information and promptly addressing inquiries.
• Evaluate customer requirements and match them with available services, providing customized solutions.
• Foster rapport with clients and partners, ensuring consistent and efficient communication.
• Assist in processing customer paperwork and internal documentation with precision and timeliness.
• Coordinate various customer accounts, activities, and events.
• Exhibit proficiency and understanding of operational processes.
• Collaborate closely with team members to accomplish shared goals.
• Uphold the standards of internal business procedures with a focus on quality and accuracy.
• Manage incoming phone calls by appropriately assigning and redirecting them as needed.

Client Support Specialist Skills and Experience Required :

• 5+ years’ experience in customer service, sales, or recruiting
• Preferred previous experience managing employees
• Strong analytical and problem-solving skills
• Foster a positive demeanor and showcase exceptional verbal and written communication abilities.
• Demonstrate proficiency in word processing, spreadsheet software, email systems, and various PC-based applications.
• Display a proactive attitude towards learning and career advancement within the industry.
• Present oneself professionally through attire and grooming.
• Execute tasks with a sense of urgency and adeptly prioritize responsibilities.
• Exhibit meticulous attention to detail across all facets of work.
• Uphold integrity and adhere to ethical principles.
• Possess a resilient personality capable of managing challenging situations and interactions across diverse cultures.

Perks and Benefits of the Client Support Specialist :

• Opportunity for commission
• Enjoy a vibrant company culture and a supportive work environment that promotes work-life balance.
• Access excellent health benefits and a comprehensive 401k retirement plan.
• Explore opportunities for career advancement and personal development

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class.

All applicants applying for U.S. job openings must be authorized to work in the United States.

INDPTS