FT Room Attendant SLS South Beach

JobPurpose :

Under thegeneral guidance of the Director of Housekeeping assist in ensuringthe highest standard of cleanliness of the guest rooms andassociated areas to a clean neat and well maintained.

Ensure all ofour guests receive high quality personalized service an EngagingDynamic GuestExperience.

Duties&Functions :

• Cleanand service bedrooms bathrooms and associated areas to the standardof cleanliness required by the hotel
• Resheetall rooms daily with clean linen ensuring creases are removed dustall furniture fully clean bathrooms replenish all guest suppliesand stationary vacuum all roomsthoroughly
• Record all serviced rooms onworksheet report and record any rooms that cannot beserviced
• Ensure that all VIP gifts arereplenished daily
• Dispose of all rubbish anddirty linen safely and correctly
• Ensure thatall equipment is maintained in a serviceable condition and reportfaults immediately
• Create and maintain apersonal respectful rapport with all guests deal with theirrequirements and inquiries
• Handle guestcomplaints promptly and with thorough follow up referring to otherswhen necessary
• Follow key signing proceduresand take responsibility for assigned keys
• Handin all lost property immediately and follow hotel lost and foundprocedure
• Assist in stock and special cleaningprojects as required
• All guest property ishandled in an efficient and correctmanner
• Report any damage to bedding curtainsblinds and soft furnishings to the FloorSupervisor / Manager
• Report any room that doesnot require service Do Not Disturb or double locked to FloorSupervisor / Manager
• Report any shortage of linensupplies or equipment to the FloorSupervisor / Manager
• Comply with Health andSafety hazards and report these at once
• Assistfellow employees to perform similar or related jobs as and whennecessary
• Any other reasonable duties asassigned by the supervisor or manager
• Werecognize we are in the hospitality industry and that may requireus to provide lateral service. We will on occasion call for eachindividual in the team to on a routine basis perform variousrelated tasks as needed in the spirit of providing exceptionalguestservice

ADDITIONALRESPONSIBILITIES

• Communicateeffectively both verbally and in writing to provide clear directionto the venue teams.
• Communicate with employeesusing a positive and clear speaking voice listen to and understandrequests respond with appropriate actions and provide accurateinformation.
• Remain calm and alert especiallyduring emergency situations and / or heavy restaurant activityserving as a role model for team and other employees.

Interact withother department personnel and venue staff asneeded.

Make decisions and take actions basedon previous experience and good judgment sometimes revisingprocedures to accommodate unusualsituations.

Tobe aware of and ensure constant compliance with all necessaryoperational policiesincluding :

• Healthand Safety
• FoodHygiene
• Maintenance
• EmergencyProcedures
• LiquorLicensing

SUPPORTIVEFUNCTIONS

Inaddition to performance of the essential functions this positionmay be required to perform a combination of the followingsupportive functions with the percentage of time performing eachfunction to be solely determined by the supervisor based upon theparticular requirements of thecompany.

• Attend mandatory meetingsincluding divisional meetings staff meetingsetc.
• Participate in community events and ensurecorporate social responsibility goals of SLS aremet.
• Keep work area clean andorganized.
• Complete other duties as assigned bythe Department Head.
• Demonstrate positiveleadership characteristics which inspire Team Members to meet andexceed standards.
• Ensure compliance with SLSspolicies andprocedures.

OTHERDUTIES

• Assimilateinto SLSs culture through understanding supporting andparticipating in all SLS elements. Demonstrate working knowledge ofthe service standards.
• Regular attendance inconformance with the standards which may be established by SLS fromtime to time is essential to the successful performance of thisposition.
• Due to the cyclical nature of thehospitality industry employees may be required to work varyingschedules to reflect the business needs of theproperty.

SAFETYREQUIREMENTS

PersonalProtective Equipment (PPE) may be required when performing workduties that may have the potential of risk to your health orsafety.

The restaurant will provide the required PPE. Team memberswill be trained in the proper use and care of any assigned PPE.

Itis your responsibility to report defective damaged or lost PPE orequipment that does not fit properly to yourManager.

Requires ability to lift large and heavypackages and boxes and to the ability to load and unload small andlarge boxes as needed.

Must have ability to safely lift minimum of50 lbs. without assistance and to push and pull up to 150 lbs. withappropriateequipment.

GROOMING / UNIFORMS

Allemployees must maintain a neat clean and wellgroomed appearance.Specific uniform guidelines and / or required articles of clothingwill be explained to you as a part of the orientationprocess.

OTHER

Additionallanguage abilitypreferred.

Qualifications :

SPECIFICJOB KNOWLEDGE SKILL ANDABILITY

Theindividual must possess the following knowledge skills andabilities and be able to explain and demonstrate that he or she canperform the essential functions of the job with or withoutreasonable accommodation.

• High SchoolDiploma or equivalent required
• One to two yearsin a public contact position preferably in an upscale or lifestylebrand hotel
• Possess a gracious friendly and fundemeanor
• Ability to multitask work in afastpaced environment and have a high level attention todetail
• Maintain positive and productive workingrelationships with other employees anddepartments
• Ability to work independently andto partner with others to promote an environment ofteamwork
• Must be able to stand or walk aminimum eighthour shift.
• Must be able observantand quick to respond to various situations while also multitaskingand handling stressful situations.
• Must be ableto twist tow (push or pull) reach bend climb and carry objects asnecessary.
• Must have excellent communicationskills and be able to read write speak and understandEnglish.
• Must be able to work inside andoutside at all times of the year as needed based upon businessvolumes.

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime