Catering, Events and To Go Manager

About Chama Mama :

Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life. Our menu is reflective of the diverse influences that have shaped the Georgian nation and is informed by the home-made traditions of an authentically artisanal culture.

We proudly subscribe to that most quintessential Georgian proverb : "a guest is a gift from God" and view hospitality as a vocation - not as an industry.

We aim to surprise and delight, to connect and enlighten. After all, it's the Georgian way.

Job Overview :

Planning, organizing, and overseeing catering operations, including menu planning, food preparation, delivery, and presentation for events and special occasions .

Key Responsibilities

• Develop and implement catering, event and to-go menus, considering current food trends and customer preferences.
• Lead the planning, coordination, and execution of all catering events, from intimate gatherings to large-scale corporate events, ensuring a tailored and exceptional experience for each client.
• Oversee the to-go order catering process, including packaging, accuracy, and timely delivery.
• Oversee the entire catering event lifecycle, including initial client consultation, menu selection tailored to event needs, staffing requirements, setup, execution, and post-event breakdown.
• Build and maintain relationships with clients, understanding their needs and preferences to ensure repeat business.
• Work closely with the Commissary and Catering Director as well as the service teams to ensure quality control and efficient operation.
• Conduct in-depth consultations with clients to understand their event vision, preferences, dietary restrictions, and specific requests.

This involves advising on menu selection, service style (buffet, plated, family-style, etc.), and any customization to ensure their needs are fully met.

• Manage inventory and order supplies as needed, ensuring cost-effectiveness.
• Train and supervise catering, event and to-go staff, promoting a culture of excellence and teamwork.
• Implement and monitor procedures for safety and sanitation in catering, event and to-go operations.
• Identify opportunities to upsell or cross-sell services (e.g., additional catering options, specialty items, or partner services) that enhance the client's event and increase revenue.
• Handle customer inquiries, complaints, and feedback with professionalism and a focus on resolution and customer satisfaction.
• Develop marketing and promotional strategies to increase catering, event and to-go sales.
• Prepare and manage budgets, forecasts, and financial reports for the catering, event and to-go departments.
• Serve as the primary point of contact for any client issues or complaints, resolving them promptly and professionally. Ensure that all client concerns are addressed in a way that enhances their overall experience and satisfaction.
• Negotiate contracts with vendors and service providers to ensure quality and cost-effectiveness.
• Analyze customer feedback and sales data to make informed decisions about menu adjustments, pricing strategies, and operational improvements.
• Implement promotional strategies in collaboration with the marketing team to attract new clients and retain existing ones.

Qualifications

• A minimum of 3 years of experience in catering, event management, or a related role
• Strong leadership skills and experience managing a team.
• Excellent communication and interpersonal skills, with the ability to interact with clients and staff at all levels.
• Knowledge of food safety regulations and standards
• Proficiency in Microsoft Office and catering management software
• Ability to work flexible hours, including weekends, evenings, and holidays

Physical requirements

• Ability to stand or walk for extended periods of time.
• Ability to lift at least 50 pounds or more.
• Ability to lift and carry heavy items such as pots, pans, bulk food items.
• Ability to work in a hot or humid environment at certain times.
• Ability to frequently move around the kitchen including reaching and bending

Chama Mama is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.