Market Quality Manager

Job Description

• Oversee the internal audit program for the consumer feedback process to ensure that consumer feedback is acknowledged, logged, reviewed, and evaluated properly.
• Conduct thorough research and analysis of consumer feedback and make recommendations to resolve issues.
• Collaborate with plant quality personnel to perform root cause investigations, implement corrective action plans, and prevent the reoccurrence of consumer complaints.
• Provide quality and technical responses for customers and consumers requesting FIJI Water quality information.
• Provide training on the consumer feedback process, quality management principles, and other quality related topics to internal and external stakeholders.
• Track, trend, analyze and report KPI findings for market quality and respective cross functional teams.
• Evaluate the finished product traceability system on a regular basis to ensure a robust process.
• Owns the corporate quality document control program. Responsible for ensuring all documents are controlled before going into circulation.
• Develop and maintain the market quality standard operating procedures as required.
• Manage and monitor the online quality platforms to ensure compliance with customer expectations.
• Evaluate the third-party laboratory testing report to ensure global compliance.
• Track, manage, and respond to customer and regulatory compliance requests.
• Work closely with the Legal, Regulatory and Corporate Communication teams as required.
• Collaborate with the Sourcing and New Product Development teams to fulfill packaging regulatory requirements.

Qualifications

• BA / BS degree in food science or other related science degree.
• 5+ years prior experience in food or beverage industry as part of a Quality Assurance or operation team is preferred. Experience in CPG / beverage is a plus.
• Strong understanding of US and international food safety regulations / standards, including HACCP, GMPs, and FSMA preferred.
• Advanced excel skills required.
• Excellent leadership, communication, and interpersonal skills with all levels of employees and external partners.
• Ability to drive and influence positive change in both processes / systems and culture.
• Strong organizational Skills and attention to detail.
• Robust and meticulous analytics and strategic thinking capability; keen eye for continuous improvement.

Pay Range : $120,000 - 135,000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information

• Competitive benefits package including Medical (including 24 / 7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving ( wonderfulgiving.com ) - allowing you to donate company money to a cause of your choice
• Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos

FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States.

FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home / business delivery service, FIJI Water has expanded globally to more than 90 countries.

To discover Earth’s Finest Water®, please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide.

The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability;

$65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley.

To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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