Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
SUMMARY
The Director of Client / Account Services, Marketing Agency ensures that client needs are met by monitoring and guiding account managers’ activities, and by maintaining an effective level of direct contact with clients.
The director of client services bears final responsibility for the account’s growth and profitability, and the development of the account management team.
This person needs a solid background in mid- to senior-level marketing positions and / or demonstrated superior performance as an account manager.
Advanced verbal and written communications skills, analytical thinking, personal organization and interpersonal dynamics are pluses.
The director of client services must be a capable personnel manager, with team-building skills and mentoring abilities. A clear understanding of today’s marketing and advertising business and a keen sense of entrepreneurship are essential.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Ensures client relations are positive and stable; and that the president is immediately informed of any potential problems with client / agency relations, budget overruns, etc.
- Meets with account managers on a regular basis to review their activities.
- Evaluates account manager performance on at least an annual basis.
- Guides account managers in career and skills development.
- Provides clients with clear access to senior management.
- Reviews strategies and recommends improvements.
- Reviews campaign conceptual directions to ensure strategic marketing objectives remain in focus.
- Ensures client needs are properly and efficiently staffed.
- Reviews estimates, quotes and unquoted invoices to ensure budget requirements are met and profitability maintained.
- Reviews major media and public relations plans, and creative strategies before submission to clients.
- Contacts and forms relationships with senior client personnel.
- Seeks out new business opportunities and plays a leading role in their development.
- Monitors accounts receivable and credit-worthiness of accounts.
- Ensures that financial management of accounts meets agency standards.
- Approves expense disbursements from account managers.
- Leads in agency / client contract negotiations.
- Participates in Agency / Client Performance Plan reviews.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS AND QUALIFICATIONS
- Experience in agency settings working with diverse client portfolios.
- Strong strategic thinking and problem-solving skills.
- Exceptional communication, presentation, and negotiation abilities.
- Proven experience managing high-profile clients and delivering impactful marketing campaigns.
- Strong project management skills, with an ability to manage multiple accounts simultaneously.
- Familiarity with digital marketing, social media, analytics, and emerging marketing technologies.
- Experience leading cross-functional teams and fostering a collaborative environment.
- Financial acumen to manage budgets and forecast revenue growth.
- Excellent leadership and mentoring abilities.
EDUCATION & EXPERIENCE
- Bachelor’s degree in Marketing, Business, Communications, or a related field (Master’s degree preferred).
- 7+ years of client-facing experience in marketing, advertising, or related fields, with a minimum of 3-5 years in a leadership role.
SUPERVISORY RESPONSIBILITY
Yes, Account Service Personnel
WORK ENVIRONMENT
Click or tap here to enter text.
OUR VALUES :
Native American Owned & Proud Accountable Team Focused Innovative Visionary Excellence
PHYSICAL DEMANDS
Click or tap here to enter text.
AAP / EEO STATEMENT
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
However, preference may be extended to persons of Indian descent in accordance with applicable laws.
J-18808-Ljbffr
Director of Client/Account Services-Marketing Agency
The Director of Client/Account Services Service, Marketing Agency ensures that client needs are met by monitoring and guiding account managers' activities, and by maintaining an effective level of direct contact with clients. The director of client services bears final responsibility for the account...
Director of Client/Account Services-Marketing Agency
SUMMARYThe Director of Client/Account Services, Marketing Agency ensures that client needs are met by monitoring and guiding account managers’ activities, and by maintaining an effective level of direct contact with clients. The director of client services bears final responsibility for the account’...
Sr. Director of Booking & Marketing
This position will directly oversee the director of marketing and marketing manager, and will have supervisory responsibility over the partnerships department in conjunction with the VP of Global Partnerships. Director of Booking & Marketing will facilitate booking and marketing efforts througho...
Director of Cath Lab/IP Cardiology Services
With the guidance of the senior administrative team and the strategic plan, the Director assumes responsibility for the creation, development and implementation of new programs; identifying opportunities of growth; guides the development of a patient centered service, and helps set the standards in ...
Director of Dining Services - CDM
As the Director of Dining Services, you will be responsible for our dining services department's overall management and compliance, while ensuring excellence for our residents. The Director of Dining Services oversees operation of the Dietary Department to include staffing, food ordering, preparatio...
Director of Client and Account Services
Our organization is actively seeking a seasoned professional to fill the role of a Permanent Director of Client and Account Services. Oversee the management of all client accounts, ensuring the delivery of high-quality service and fostering long-term relationships. Minimum of 5 years of experience i...
Director of Marketing| Tyson Events Center
The Director of Marketing will implement marketing plans, manage event advertising budgets and promotions, and ensure successful sales and group sales campaigns for events. The Director of Marketing is responsible for public relations, promotions and publicity for the facility and the events includi...
Director of Residential Services – LMHC / LISW / LMFT / CADC
Director of Residential Services - LMHC / LISW / LMFT / CADC. Director of Residential Services - LMHC / LISW / LMFT / CADC. Daily Responsibilities for Director of Residential Services - LMHC / LISW / LMFT / CADC:. Required Qualifications for Director of Residential Services - LMHC / LISW / LMFT / CA...
Dining Services Director / Executive Chef
The Dining Services Director/Executive Chef is directly responsible for establishing and maintaining all standards of quality, conduct, customer service, and productivity within the Dining Services Department. Promote a thorough and continuous understanding among all employees of the importance of t...
Sr. Director of Booking & Marketing
This position will directly oversee the director of marketing and marketing manager, and will have supervisory responsibility over the partnerships department in conjunction with the VP of Global Partnerships. Director of Booking & Marketing will facilitate booking and marketing efforts throughout t...