Director of Customer Success

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Director of Customer Success to manage Customer Success operations and ensure customer satisfaction and retention.

Key ResponsibilitiesOversee day-to-day management of Customer Success operations, including staffing and trainingDevelop and implement customer retention strategies and action plansDirectly manage key accounts to ensure customer satisfaction and growthRequired QualificationsBachelor's degree in Business, Social Work, or a related field2-3 years of supervisory or leadership experience3-5 years of experience in account or program management with high-profile customersProficiency in Microsoft Office Suite, including Excel, Outlook, and PowerPoint

7 days ago
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