Senior Technical Specialist

Job Description : Responsibilities :

Responsibilities :

• Oversee the user environment consisting of a myriad of devices including, telephone, cable infrastructure, desktops, laptops, tablets, mobile devices, multifunction devices, camera systems, access control systems and various other computer related systems.
• These responsibilities include configuring, maintaining, troubleshooting, patching, or migrating end-user devices as appropriate and within security controls.
• Plan and direct the work of others and manage projects through implementation.
• Communicate effectively in oral and written form.
• Develop and maintain effective working relationships including vendors.
• Track and communicate operational metrics (including trending over time) and identify process and service improvements opportunities.
• Participate with data or process owners on projects such as refresh and consolidation strategies that included infrastructure technology updates and rollouts.
• Ensure that infrastructure (networks, datacenters, servers, and storage) incidents and problems are resolved in a timely and effective manner, and reduce by analyzing root causes, minimizing disruption to business operations, and adhering to SLAs on availability and resolution response times.
• Align with department / division counterparts to achieve standardized operations and ensure execution of IT policies.

Education and Experience :

• Bachelor’s degree in computer science, computer engineering, information systems management or a related curriculum from an appropriately accredited institution and five years of progressive experience in telecommunications network management, analysis or design, or traffic engineering;
• or bachelor’s degree from an appropriately accredited institution and six years of networking related experience such as network design, analysis or network management;

or Associates degree in Electronics or.

Networking Technology from an appropriately accredited institution and six years of networking related experience; or an equivalent combination of education and experience.

Knowledge, Skills and Abilities :

• This position requires experience managing a networked environment, a high degree of customer service, teamwork, effective communications, talent development, organizational awareness, business management, and technical leadership.
• The employee should have experience in networking tools and techniques.
• The employee must have experience in direct client contact.
• Provides configuration, installation, testing, security controls, and maintenance of the network infrastructure including switches, routers, firewalls, and wireless access points.
• This position is also responsible for Windows server configuration, installation, support, advanced level troubleshooting, security feature implementation, data safeguarding, compliance, and system administration.
• The position oversees the user environment consisting of a myriad of devices including, telephone, cable infrastructure, desktops, laptops, tablets, mobile devices, multifunction devices, camera systems, access control systems and various other computer related systems.
• These responsibilities include configuring, maintaining, troubleshooting, patching, or migrating end-user devices as appropriate and within security controls.
• Thorough knowledge of the capabilities of data communications hardware and a variety of computer hardware and software.
• Thorough knowledge of communications protocols, software, and network architecture.
30+ days ago