Host/Cashier

Summary of Responsibilities

At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.

The overall responsibility for Host-Cash-Bus is to provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.

Specific Duties and Responsibilities

• Greet all arriving guests warmly and promptly.
• Accommodate special seating requests for guests whenever possible.
• Seat guest guests based on guest preferences and balancing of customer flow in service stations.
• When immediate seating is limited, record guest names and number of people in party. Provide guests with estimated waiting time.

Call out name and number of party when tables become available.

• Upon seating, offer guests a menu. Inspect table for proper presentation and completeness.
• Relay messages to servers as needed.
• Maintain clean entrance, lobby, dining room, and restrooms.
• Assist servers in maintaining and stocking service stations.
• Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.
• Take food and beverage orders from guests requesting take out service, enter orders in our point-of-sale system.
• Process payments correctly and efficiently. Close checks.
• Thank guests for their visit and invite them to return.
• Perform side work at the start and end of each shift as assigned.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications

• Possess verbal and language skills to understand and communicate with guests.
• Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
• Able to bend, stoop and work in a standing position for long periods of time (up to 5 hours).
• Able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds.
• For bussing, able to lift and carry up to 30 pounds.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

I affirm that I possess the requisite skills noted above and agree to perform the job duties of this position. Any failure on my part to perform these duties as described above may result in disciplinary action and / or job termination, determined solely by Management.

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