Summary
The University of Michigan-Dearborn has an exciting job opportunity for an Access Services Associate in the Mardigian Library.
The successful candidate will thrive on a team dedicated to providing excellent customer service with empathy and respect and will contribute to the continual improvement of Access Services.
This full-time position reports directly to the Head of the Access Services Department.
Why Work at Michigan?
- 2 : 1 match on retirement savings
- Excellent medical, dental, and vision coverage starting on day one of employment
- Generous Paid Time Off (PTO) and paid holidays
Responsibilities*
- In-person oversight of the Mardigian Library Info Desk
- Provide excellent customer service to all faculty, students, staff, and guests
- Manage the daily work of library student employees and guide them as young professionals
- Contribute to a respectful and productive work environment
- Reliably report to the library on time and close the library at 10 : 00 p.m., Hours may change depending upon the needs of the library
- Provide support for events held in library spaces such as monitoring set up / break down and liaising with event contact
- Operate LibChat, LibAnswers, and RefAnalytics
- Assist patrons in locating library materials
- Respond to inquiries about library policies, procedures and services
- Receive and record fines and payments
- Balance cash register
- Clear blocked patron records
- Operate automated circulation system (Innovative Interfaces Sierra)
- Run reports & notices using Sierra library automation software
- Assist with special projects and other duties as assigned
Required Qualifications*
- Bachelor's degree or equivalent education and experience
- Proficiency with Google Suite and MS office (Docs, Slides, Sheets, Word, Excel) and comfort using computers and technology
- Ability to employ good judgment and work independently with minimal supervision
- Ability to work effectively in a team-based, collaborative environment
- Must be able to reliably and consistently work evenings
- Flexibility to work changing schedules when necessary according to library needs
- Ability to communicate effectively with faculty, staff, students and the public
- Strong interpersonal skills, excellent customer service skills and responsible decision making skills
- Ability to maintain library policies with faculty, staff, students and the public
- Ability to move throughout the building; bend, reach and shelve items; push / pull fully loaded carts or other large items up to 40 pounds
Desired Qualifications*
- Previous experience with library work
- Experience with library automation (Sierra / Millennium experience a plus)
- Experience balancing cash register drawers or strong cash handling experience
- Experience working in a very diverse environment
Work Schedule
Shift / Hours / Days : Sunday - Thursday 1 : 45p.m. - 10 : 15 p.m.
Hours subject to change depending upon the scheduling needs of the library, including extended hours during Final Exams.
For shifts beginning on or after 12 : 00 pm (noon) there is an additional $1.00 per hour shift premium.
Modes of Work
Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the
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