IT Support Technician

SUMMARY :

Maintains all computer program software, network capabilities and related problems to systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES : This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Supporting and maintaining C-store systems (POS and closed loop debit card system)
• Supporting, maintaining, and administering the Casino Management System (CMS)
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Provide resolution to end users' questions and problems
• Documents, maintains, upgrades or replaces hardware and software systems
• Supports and maintains Windows and CMS user account information including rights, security and systems groups.
• Install and resolve technical issues with Microsoft operating systems (OS) and Office Suites
• Adding and removing users from the domain
• Creating Email accounts
• PC / workstation configuration
• OS installs
• Relocating PCs, servers, printers
• Maintain networked and local printers which includes CMS embossers and printers
• Switch / hub installation
• IP configuration changes on desktops / servers
• Communicating all systems problems to the IT manager

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE :

A qualified candidate must have one to two years technical training or degree; RS6000 experience; knowledge of Windows OS and Office Suite;

basic understanding of networking.

Must be self-motivated and a fast learner; strong communication skills; ability to manage multiple tasks with excellent time management skills.

SPECIAL QUALIFICATIONS :

Highly desirable, but not required, include A+ / MCP certifications; one to two years hands on helpdesk / pc support experience;

strong diagnostic / analytical skills; VMWare and Progress experience; knowledge of Cisco router, switches, firewalls, and other data communications equipment.

Also knowledge on Voice over IP (VoIP) systems.

LANGUAGE SKILLS :

Basic ability to read write and communicate in English.

MATHEMATICAL SKILLS :

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY :

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand;
• walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit;

climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Must be able to obtain an A+ certification within the first 90 of employment.