Technical Support Specialist

Technical Support Specialist

Full Time posted 5 hours ago

Job Description

INDUSTRY : Technology

SUMMARY :

Merit Services is seeking a highly skilled Technical Support Specialist to join our esteemed client’s team in the vibrant city of North York.

As a Technical Support Specialist, you will be the first point of contact for clients, providing exceptional technical assistance, troubleshooting, and problem-solving expertise to ensure smooth operations and customer satisfaction.

RESPONSIBILITIES :

• Provide first-level technical support to clients via phone, email, or chat, addressing their inquiries, issues, and technical challenges promptly and effectively.
• Diagnose and resolve hardware, software, and network-related problems, employing your strong technical knowledge and troubleshooting skills.
• Guide clients through the setup, configuration, and usage of software applications, systems, and devices.
• Collaborate with cross-functional teams, including developers and engineers, to escalate and resolve complex technical issues.
• Document and maintain detailed records of client interactions, technical solutions, and issue resolutions.
• Proactively identify recurring problems or emerging trends, and provide insights to improve product functionality and customer experience.
• Stay updated on the latest software and hardware technologies, conducting self-learning and training to enhance your technical expertise.
• Assist in the creation and maintenance of support documentation, knowledge base articles, and troubleshooting guides.
• Deliver exceptional customer service, ensuring clients receive timely and accurate assistance with a focus on customer satisfaction.

QUALIFICATIONS :

• Proven experience as a Technical Support Specialist or a similar role, providing technical assistance and troubleshooting to clients.
• Strong technical knowledge of computer systems, software applications, hardware components, and network configurations.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues effectively.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
• Customer-centric mindset with a passion for delivering outstanding service and building positive client relationships.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Familiarity with support ticketing systems and customer relationship management (CRM) tools.
• Ability to adapt quickly to new technologies and learn new software applications.

BENEFITS :

• Competitive salary package with opportunities for performance-based incentives.
• Comprehensive health insurance plan, including medical, dental, and vision coverage.
• Flexible work schedule and the option for remote work arrangements.
• Professional development opportunities, including training programs and certifications to enhance technical skills and career growth.
• Collaborative and inclusive work environment that fosters teamwork and innovation.

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