This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load / unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements :
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.
frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications :
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with produ...
Customer Service Specialist - 22.00
We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, Customer Service Specialist, call center, warehouse, assembly, production, forklift, machine operators, maintenance mech...
Cashier and Customer Service
We are looking for experienced candidates for our cashier, clerical, and customer service positions. Candidates must have good customer service skills, able to work flexible schedules, have open availability,and a great attitude. We are an independently operated Save A Lot grocery store, located in ...
Customer Service & E-Commerce Team Trainer (Customer Service, In-Store Shopper)
Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously. Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Member...
Customer Service Specialist
Service Desk operations managing customer calls and emails. Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved. E...
Customer Service Specialist
We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, Customer Service Specialist, call center, warehouse, assembly, production, forklift, machine operators, maintenance mech...
Retail Customer Service Specialist
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operation...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Cashier and Customer Service
We are looking for experienced candidates for our cashier, clerical, and customer service positions. Candidates must have good customer service skills, able to work flexible schedules, have open availability,and a great attitude. We are an independently operated Save A Lot grocery store, located in ...
Customer Service Specialist I
Aon is looking for a Customer Service Specialist I. Possess excellent writtenmunication skills for customer correspondence, be able to speak broadly and question customer's needs. Ability to provide excellent quality service to customers. Respond to customermunications via email and written correspo...