Quality Assurance Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good you’ve come to the right place.

Salesforce Inc. seeks Quality Assurance Manager in San Francisco, CA :

Job Duties

• Develop and review QA Test Plans which outline overall QA strategy, QA Process & QA Best Practices to both internal project and customer teams.
• Create and maintain Test artifacts including Test Cases, Test Scripts and Test Execution Status Reports.
• Monitor daily tasks to the QA Consultants based on daily priorities and project business requirements.
• Communicate overall QA Status on Customer Implementations to both internal project and customer teams.
• Work with various project teams across customer implementations.
• Monitor that the appropriate level of quality is incorporated into our customer implementations.
• Participate in daily project status calls and defect internal triage calls if required.
• Collaborate with customer teams during User Acceptance testing (UAT) phase.
• Track and highlight Critical / Blocker defects to the project team if timely progress is not seen on their resolution.
• Participate in sessions with SBAs and Developers if more information is required for the QA team to perform their testing activities.
• Adapt to customer processes and integrate them into day to day as needed without compromising standard methodologies and quality.
• Demonstrate initiative in all customer implementations using onshore / offshore model by closely working with various Project Managers on a daily basis.
• Collaborate with QA consultants on multiple projects with teams spanning in multiple time zones.

Minimum Requirements

Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the field of software engineering / program analysis or two (2) years of experience in the job offered;

or Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of experience in the field of software engineering / program analysis or five (5) years of experience in the job offered.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements

• Salesforce Commerce Cloud
• Marketing Cloud and Service Cloud
• Order Management
• Software Quality Assurance
• Jira
• Agile and Scrum development methodology
• Functional Tests
• User Acceptance Tests
• Regression Tests
• Test Automation

Any suitable combination of education, training and / or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary

$160,139.00 - $192,500.00 per annum.

Submit a resume using the apply button on this posting or by email at : [email protected] at Job# 22-16100.

Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes.

Salesforce welcomes all.

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