Job Title : Call Center Representative
Location : San Antonio, TX
Department : Customer Service
Job Overview
We are seeking a dedicated and customer-focused Call Center Representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, resolving customer issues, and supporting various customer service initiatives.
The ideal candidate is an excellent communicator, detail-oriented, and able to work in a fast-paced environment.
Key Responsibilities
- Customer Interaction : Handle inbound and outbound calls in a professional and courteous manner.
- Issue Resolution : Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Product Knowledge : Maintain a comprehensive understanding of the company's products and services to effectively assist customers.
- Problem-Solving : Troubleshoot customer issues and escalate complex cases to the appropriate departments as necessary.
- Follow-Up : Conduct follow-up calls to ensure customer issues are resolved and customer satisfaction is achieved.
- Team Collaboration : Work closely with team members and other departments to ensure a cohesive and efficient customer service operation.
- Performance Metrics : Meet or exceed individual and team performance goals, including call handling metrics and customer satisfaction scores.
- Continuous Improvement : Participate in training sessions and ongoing professional development opportunities to enhance customer service skills.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong active listening skills.
- Ability to handle high call volumes and manage time effectively.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Strong problem-solving abilities.
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