Customer Solutions Manager, US FED NATSEC

Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy?

Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?

Amazon Web Services is seeking a Customer Solutions Manager to support our Intelligence Community customers. In this role, you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in the Intelligence Community.

Your responsibilities will include supporting a new AI / ML portfolio with a focus on project management, customer engagement, and thought leadership.

Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

This includes collaborating across AWS, and engaging with customers and prime contractors to influence and accelerate adoption, and developing overall business strategies.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online.

Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life both in and outside of work.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

This position requires that the candidate selected be a U.S. citizen and must currently possess an active Top Secret security clearance.

The position further requires that, after start, the selected candidate obtain and maintain an active TS / SCI security clearance with polygraph and satisfy other security related requirements.

A day in the life

Empowered by an inclusive environment, work / life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers.

Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.

You will influence technical stakeholders, partner with cross-functional teams and pre / post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.

You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS,

evangelizing customer needs to AWS leadership, product, and engineering teams

To support the evolution of the AWS customer experience and / or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.

Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment.

This position may require 10%- 15% travel dependent on geo and time of year.

About the team

Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.

• Working backwards from the Customer we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
• Guided by Facts and Data through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.
• Focus on Excellence we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
• Simplification and Agility we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
• Inclusion, Diversity & Equity we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.

We are open to hiring candidates to work out of one of the following locations :

Arlington, VA, USA Herndon, VA, USA

BASIC QUALIFICATIONS

• 5+ years of experience driving customer initiatives including 3+ years of customer facing experience, leveraging technology to deliver projects
• Experience in project management and delivery and / or program-management of cross-functional topics.
• Effective communication skills and comfort leading progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
• Current, active US Government Security Clearance of Top Secret or above

PREFERRED QUALIFICATIONS

• PMP or project management related certification (SCRUM / Agile, Princee2, PgMP, Six Sigma, SAFe etc.)
• 5+ years experience in the geospatial, aerospace, or satellite industry.
• Demonstrated technical breadth in AWS and / or Cloud fundamentals.
30+ days ago