LAN Administrator

paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan, employee discount

Ready to make your application Please do read through the description at least once before clicking on Apply.

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible.

To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.

With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Opportunity Overview :

This position provides support for all Windows-based end-user experiences from the initial account provision requests, access permissions, equipment cycle changes and / or any encountered issues through to system deprovisioning and additional processing.

The user environment is 24x7 and the candidate must be flexible to work nights, weekends and holidays. This person primarily handles routine tasks, requests, and issues.

The LAN Administrator will be responsible for maintaining the integrity and security of internal systems, workstations, and servers that support the day to day operations across the company.

This will include installing, configuring, and troubleshooting network issues. The ideal candidate will also provide responsive and efficient end user support on a variety of IT-related issues.

A Day in the Life of the LAN Administrator :

• End User Support
• Monitor and Resolve incoming Service Desk Support tickets
• Application and hardware support, evaluation, monitoring and troubleshooting
• Perform Move / Add / Changes as required
• Hardware / Software upgrades
• Hardware repairs
• Supports all other IT teams in troubleshooting - network switch testing / verification / tracing, data cable tracing, etc.
• Customer Focus
• Provide Quality Customer Service to our internal customers in a timely and respectful manner
• Advocates for clients internally, acts as trusted advisor, grows profitable relationships
• Administration of Active Directory
• Creates, maintains, audits and de-provisions Active Directory accounts
• Initiative - identifies ways to improve processes / situations, takes responsibility for improvements or solving problems, sets own standards above prevailing standards, and show dissatisfaction with substandard or inefficient activities
• Systematic Thinking - makes effective use of organizational systems and processes, takes an organized, logical approach to thinking through issues, applies learning to new situations
• Other duties as assigned

What You Bring to the Table :

• 1-3 years of service desk or technical support experience preferred
• Self-motivated to identify issues and develop appropriate resolution
• Organizational Ownership & Values Alignment - reliability and conscientiousness, integrity and openness, enthusiasm and engagement
• A desire to learn and the ability to stay knowledgeable in new and changing technology
• Ability to effectively and accurately communicate both written and verbally
• Ability to communicate professionally by telephone, correspondence, and in person
• Ability to work well with others in a standard office environment
• Ability to stay focused and remain composed during peak periods & when dealing with challenging situations
• Ability to work independently with little or no supervision
• Ability to lift up to and including 50lbs, climb ladders, and work in confined spaces
• Ability to crawl, kneel, stoop, and work in tight spaces
• Must have flexibility to work nights, weekends and holidays, since the user environment is 24x7
• Ability to travel, via ground and air, occasionally between company locations
• Must possess reliable transportation to travel by ground to other locations on an occasional basis

Education :

High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including :

• 401k retirement plan, with employer match
• Insurance options including : medical, dental, vision, life and STD insurance
• Paid Time Off / Vacation : Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday : 40 hours per year
• Paid Holidays : 7 days per year
• Paid Sick Leave : Astound allows a number of paid sick hours per calendar year and varies based on state and / or local laws
• Employee discount program
• Benefits listed above are for regular full-time positions

Our Mission Statement :

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO :

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.

Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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