Company Background :
Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele.
Our services include providing fully staffed 24 / 7 / 365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations.
ACS has worked with corporate clients over 30 years including : Mansueto Ventures (publisher of Inc. and Fast Company Magazines), PWXYZ (publisher of Publisher’s Weekly), Lapine Brand Performance Agency, USSC Group, and InterSolutions, among many others!
Position Background :
ACS is searching for an IT Support Technician to join our team for one of our clients in the Philadelphia area. The IT Support Technician will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.
Job Duties(include but not limited to) :
- Provide excellent customer support and technical services
- Take ownership of tasks and follows through to ensure complete resolution
- Work closely with the company’s support desk team to resolve technical issues
- Diagnose errors or technical problems and determines proper solutions
- Manage all on-site installation, repair, maintenance, and test tasks for items including, but not limited to :
- Network Equipment (servers, firewalls, routers, access points, switches)
- Workstations (desktops, laptops, monitors)
- Peripheral devices (printers, scanners, docking stations)
- Provide training to customers about product usage and maintenance
- Continuously monitors schedule in the Dispatch Portal and acknowledges newly assigned tickets throughout the day
- Acknowledges and reviews all assigned tickets for the next day by the end of the current shift
- Completes daily review of incoming emails to acknowledge updates, memos, and change controls
- Reviews age of equipment (servers, workstations, printers, etc.), software, and warranty expirations and makes recommendations to client and Company management for upgrades
- Documents client processes by creating SOPs (Standard Operating Procedures) including, but not limited to :
- New User Setup & Termination Processes(Active Directory)
- Workstation Setup Guides
- Network Diagrams
Requirements
What Our Ideal Candidate Will Bring :
- Minimum 3+ Years of computer hardware repair
- At least 3 years of outstanding customer service experience
- At least 2-3 years of hands-on technical experience
- Strong working knowledge of :
- Windows 7 & 10 Devices
- Apple Laptops and Desktop
- Active Directory, File & Printer Servers
- Office 365 / Google Suite
- Networking & Network Switches
- Hardware Installations / Troubleshooting
- Basic Knowledge of :
- VoIP Systems
- Video Conference Systems
- Systems and Network Security
- System backup
- Imaging
Benefits
What Our Ideal Candidate Will Receive :
- A company focused on maintaining a great company culture
- An opportunity to make a difference in the company and to be rewarded for doing so
- A company that is always looking to improve while adhering to our core principles.
- An opportunity for career growth within the organization
- Competitive compensation package with variable pay potential and benefits
IT Support Technician (Level 2) - Philadelphia, PA
The IT Support Technician will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability. C...
Diesel Mechanic Technician - Earn Up To $40/Hour - Previous Experience REQ - Tool Allowance - Philadelphia, PA
Diagnostics and repair of air and hydraulic brake systems, steering and suspension systems, electrical systems, heating and air conditioning systems, and engine mechanical repairs. Bentley Truck Service Is Hiring An Experienced Diesel Mechanic For Our Philadelphia, PA Location. The primary duties of...
Philadelphia, PA (suburb): BE/BC MFM to work at top-notch community teaching hospital. No OB deliveries. No call. 100% consultative. Staffed with many MFMs, Neonatologists, Ob/Gyns, PAs, NPs, and Sonographers. Level 3 NICU. Robotics avail. $Exc financial
Residents really have the best of all worlds with all the safety and slower pace of the suburbs but with the big city and all it has to offer just minutes away. This excellent community teaching hospital is located in a desirable suburb of Philadelphia. Located in a desirable suburb of Philadelphia...
Travel Technician - $1,147 per week in Philadelphia, PA
We are seeking a Endoscopy Tech Technician for a travel assignment in Philadelphia, Pennsylvania. ...
Philadelphia, PA (very desirable suburb): Ob/Gyn needed to join 7 Ob/Gyns, one PA and one NP. Hospital-owned private practice. Call: Weekday and weekend will be 1:8. Admit to only one hospital. Level 3 nursery. $225k to $275k plus. Exc financ pkge.
Admit to only one hospital that has a Level 3 nursery. Ob/Gyn is needed to join seven Ob/Gyn physicians, one Physician Assistant and one Nurse Practitioner. This is a hospital-owned private practice. ...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Philadelphia)
Global IT Services partner supporting medium to large-scale enterprises. Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter. Please visit our website for more information about what we do at. We are looking for a capable resource to coordinate ranging f...
Emergency Credentialed Veterinary Technician - Philadelphia, PA
Administer, monitor, and maintain patients under general anesthesia with or without mechanical ventilation for patients with varied levels of risk. This role will promote learning and growth as an emergency veterinary technician, providing opportunities for advancement towards a Veterinary Technicia...
Medical Records Technician (PA- Philadelphia)
Our Medical Records Technicians are given company laptops and portable scanners to travel to various medical facilities and hospitals to scan patient medical records. This position is seasonal, part to full-time, with the possibility of extension based on project needs. Advantmed is a privately held...
Travel Technician in Philadelphia, PA - Excellent Benefits 2024-10-14
AlliedTravelCareers is working with Aya Healthcare to find a qualified Technician in Philadelphia, Pennsylvania, 19019!. Aya Healthcare has an immediate opening for the following position: GI/Endo Tech in Philadelphia, PA. Front-of-the-line access through our direct facility relationships — many w...
Bird Exclusion Technician (Philadelphia, PA)
Attend and engage in one-on-one sessions with the manager and participate in departmental and company calls. This role demands strong problem-solving abilities and the capacity to handle minor infrastructural repairs. We approach every assignment with a positive attitude. Lives within 50 miles of Ph...