Director of Consumer Banking Operations
Essential Duties and Responsibilities :
Assists the operations administration by aiding as an escalation point linking operations and the retail branch network.
Acts as an information bridge connecting branches and operations.
- Partners with Regional Executives to detect & prioritize chances to enhance the bank’s customer experience and retail delivery via operational processes.
- Collaborates with the Regional Market Leaders with operating data and trends on policies, inquiries, and irregularities that produce teammate uncertainty.
- Makes onsite outings to branches in order to assess branch operating environment, delivers support presence, and promotes communication.
- Safeguards continuing branch reviews and audits are executed.
- Works together with Risk Management, Human Resources, Operations, Security, and Training to construct, employ, and supervise programs that reinforce loss prevention, risk management, and business optimization.
- Finds knowledge differences in the retail network, collaborates with training to construct plans to advance colleague knowledge and efficiency.
- Constructs consumer banking network communication strategy, and standing branch updates through in-person or virtual meetings as well as conference calls.
- Reviews all client impact data and trends
- Acts as a project team representative for substantial scale projects such as de novo branching, branch (or bank) acquisitions, or branch closures.
Enables change implementation in the consumer banking network for system upgrades or new applications.
- Executes as a supportive team member and advocate of the bank brand both internally and externally within the community and industry.
- Required travel approximately 50%.
Audit / SOX / Internal Controls,BANK - Credit,Commercial Lending,Specialty Lending,Consumer Financing,Bank Management,BANK - Operations,BANK - Retail / Consumer
Director of Consumer Banking Operations
Required Qualifications :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
- 10 or more years of consumer banking leadership knowledge.
- Extensive knowledge in directing financial institution operating policies and methods and banking regulations (both state and federal).
- Bachelor’s Degree. Master’s degree ideal.
- Skilled influencer and negotiator with both senior and executive leadership.
- Demonstrated knowledge directing effective systems conversion projects as a senior project group member.
- Established experience creating robust working relationships with associates, management, and other key stakeholders within the organization.
- Substantial business and communication abilities with the capacity to prioritize workload and to communicate both clearly and concisely with constituents.
- Categorically unflappable ethics, integrity, and values.
- Capacity to multi-task, react well to pressure or deadlines and work well individually and in a team environment.
- High level of drive, enthusiasm, and dedication to excellence.
- Effective problem-solving skills, incorporating creativity and innovative thinking, linked with a disposition to challenge the status quo.
- Team player with the capacity and disposition to perform collaboratively with internal business partners.
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