Assistant III- Referral Center- PT Day Shift

Overview :

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County.

UCI Health is comprised of its main campus, , a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region.

Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only , and American College of Surgeons-verified , and .

UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit

Responsibilities :

Position Summary : Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

Qualifications : Total Compensation

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

Please utilize the links listed here to learn more about our and .

Required Qualifications :

Working knowledge of MS Office products

Understanding of medical terminology as well as insurance programs and payors

Must demonstrate customer service skills appropriate to the job

Minimum 6 months recent experience working in the Healthcare field directly related to referrals, authorizations, medical billing, etc.

Minimum 2 years experience in a customer service position within a healthcare environment

Knowledge of hospital based registration / scheduling system to register patients

General knowledge of ICD10 and CPT codes.

Excellent written and verbal communication skills in English

Ability to work weekends, holidays, and evenings

Ability to problem solve, negotiate and research for answers

Ability to maintain a work pace appropriate to the workload

Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage

Ability to establish and maintain effective working relationships across the Health System

Ability to effectively communicate in a clear and concise manner

Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Preferred Qualifications :

Previous call center experience

Experience with EPIC and / or OnBase.

Bilingual skills in English and Spanish and / or Vietnamese

1 to 2 years experience in a Healthcare field directly related to referrals, authorizations, medical billing, etc.

Conditions of Employment :

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment :

Background Check and Live Scan

Legal Right to Work in the United States

Vaccination Policies

Smoking and Tobacco Policy

Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

California Child Abuse and Neglect Reporting Act

E-Verify

Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page :

Closing Statement :

The University of California, Irvine is an . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC .

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.

edu or at (phone number removed), Monday - Friday from 8 : 30 a.m. - 5 : 00 p.m.