Property Caretaker at Surfside Resort

What we’re looking for

Vacasa is seeking hard-working, energetic employees to help us maintain our large and quickly growing portfolio of vacation homes as a Property Caretaker.

Responsibilities will include maintaining homes and housekeeping; which includes deep cleaning, organizing, stocking amenities, and corresponding with our outstanding local team, as well as our central management team.

Compensation

• $17 / hour
• Up to $100 per month car allowance for eligible employees
• More benefits and company perks information below

What you’ll do

• Assist with operations in assigned location managing a specific portfolio of properties
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Conduct regular inspections prior to guest and owner arrivals
• Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Resolve escalated guest and homeowner concerns by responding to emails, calls and tickets
• Partner and assist your Business Development Representative when new units join the portfolio
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Provide cross-coverage for your manager or peers when necessary

Skills and Qualifications

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus
• Adhere to all company policies and procedures

Work Environment and Physical Demands

• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Traveling between worksites is frequent and this person will need their own reliable transportation.
• Occasional need to perform housekeeping and maintenance duties
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you’ll get

• Health / dental / vision insurance 100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Please visit our to review our full benefits offerings
30+ days ago