Remote remote position
Description :
An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from employees and contractors related to IT issues encountered.
ITSD agents will use their knowledge and our team knowledgebase (KB) of solutions to try and resolve issues reported by end users.
An ITSD agent will need to be able to multi-task contacts at times within their shift (call + chat at same time for example).
An agent should have an intermediate knowledge of MS Windows / Operating System.
Duration :
No opportunity for extensions and / or FTE conversion
Location :
- Fully remote position
- Candidates can sit anywhere in the US
Must Have Requirements :
- years of experience
- Multi-tasking
- Troubleshooting windows device issues
- Time management
- Phone soft skills (even temperament, clear speaker, etc)
- Incident Management system experience. At Santander we use ServiceNow, but familiarity with the concept of incident management and how to document a problem reported by a user.
- MS Office troubleshooting experience (Word, Excel, Outlook, PowerPoint)
Plusses :
Nexthink experience
Interview Process :
interview to hire
EEO :
IT Helpdesk / Service Desk Analyst (Tier II)
An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from employees and contractors related to IT issues encountered. At Santander we use ServiceNow, but familiarity with the concept of incident management and how to document a problem reported by a user. An ITSD ag...
Service Desk Analyst
This is an entry-level position with the flexibility to be a fully remote position within the the state of Pennsylvania. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility...
Assistant Manager - IT Service Desk
The position will perform tasks associated with the configuration, testing and implementation of various security controls across all security domains, such as access management, encryption, vulnerability management, authentication, authorization, network security, and physical security. This positi...
IT Service Desk Analyst
The Service Desk Analyst is responsible for supporting the Vibra Service Desk’s single point of contact role for triage and resolution of service disruptions that affect Vibra hospitals, employees, applications, hardware, and vendors. We are seeking an IT Service Desk Analyst to join our team!. The ...
IT Helpdesk Analyst
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. Ability to support users with limited knowledge of computers, software, hardware, and systems. IT Service Desk and/or Call Center experience required. Follow qua...
IT Operations Automation Engineer/Developer II
In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. Individuals within the IT Infrastructure Automation team have a responsibility to deliver ro...
Bilingual IT Helpdesk Tier 2 (Spanish and English)
As a Helpdesk Tier 2 Technician at Staff4Me, you will be part of a dedicated team providing technical support to our clients. Ability to work independently and prioritize tasks effectively. Create case, Initial triage and troubleshooting, Intermediate troubleshooting. Bandwidth limiting, Portal chan...
Help Desk Analyst
Keystone Human Services IT Department has an exciting opportunity for a. The Help Desk Analyst will provide employees with friendly and consistent support and guidance in a call center environment. Tracks the progress of assigned Service calls throughout the process, from start to finish, to ensure ...
IT Help Desk Analyst
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the can...
IT Support Specialist
Must have one (1) Computing Environment certification listed or one of the following within 6 months of hire: AWS CSA Associate, GCWN, ID Analysis Parts 1&2 13; HBSS Admin 201; HBSS ADV 301; MC: Azure AA, MC: Azure SEA, MCITP EA, MCITP EDA, MCITP EDST, MCITP SA, MCSA: WS2008, MCSA:WS2012, MCSA:WS201...