Customer Service Coordinator

Valley Craft Industries is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time.

We help our customers to become better organized and to work smarter, safer, and more efficiently.

Professional Grade Quality . Built to Last . Made in the U.S.A.

What We’re Looking For

A driven, energetic, and outgoing Customer Service Representative to develop and maintain our front line relationship with our valued customers.

We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for.

The ideal candidate has a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.

What We Offer

BENEFITS :

• Competitive Salary based on experience
• Nine (9) Paid Holidays
• Medical, Dental, Vision
• 401K plan
• Friendly, Collaborative Team Environment
• Personal and Professional Growth Potential
• Great work-life balance

JOB RESPONSIBILITIES

• In-person position at our Lake City facility or our Bloomington office - no remote work.
• Create a positive experience for all VCI customers and potential customers
• Effective and timely communication via phone and email
• Respond and address customer inquiries such as product specifications, pricing, and availability
• Handle aspects of quotes, order entry, RMA’s, technical support, and other daily tasks
• Perform organized data entry with attention to detail
• Educate customers, review their needs analysis, and provide solutions
• Problem solve and generate practical and sensible solutions with your customers and colleagues
• Multitask and adapt in order to complete various changes requests accurately and in a timely manner
• Work as an extension of the sales department with incoming and outgoing sales needs
• Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone / email
• Develop and maintain a comprehensive understanding of VCI’s products and processes
• Collaborate and work closely with sales and other departments to provide additional support
• Be an active team player throughout VCI in order to achieve wider customer and company objectives
• Maintain positive attitude and open line of communication with customers, co-workers and management
• Provide feedback and continuous improvement opportunities to management and cross-functional teams
• Input and track metrics within customer management database
• Perform other related duties as assigned
• Work tradeshows as needed
• No relocation package at this time

QUALIFICATIONS

• High school diploma or equivalent experience
• 2+ years of successful customer service experience is preferred
• Excellent listening, verbal, written and interpersonal communication skills
• Strong technical aptitude and customer service skills
• Self-motivated, organized, detail-oriented, and strong work ethic
• Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
• Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
• A consultative solution-based customer service methodology
• Adaptable and coachable, seeking feedback to incorporate into daily work style
• Experience with ERP / CRM systems; Oracle NetSuite or Epicor is a plus but not required
• Sales support experience is a plus but not required
30+ days ago