CUSTOMER SERVICE PROCESSING COORDINATOR, MINNEAPOLIS

Location : Minneapolis, MN

A Great Place to Work!

Johnstech is a privately held high precision engineering and manufacturing company who has serviced a niche market in the global semiconductor industry for back-end test for almost 30 years.

Johnstech has additional offices in the Philippines and Singapore. We have experienced solid growth and are on the cusp of even more!

People join us and stay with us for our fulfilling careers, competitive pay and benefit, and our friendly supporting environment.

Dont just take our word for it. Come and find out for yourself!

Position Summary

This position will work in our Sales Operations department primarily processing orders for product design and manufacturing using the ERP system.

In addition, you will be back-up support for the Customer Service Representatives to handle customer communications regarding order details and status.

Responsibilities :

Order Processing Approximately 85%

• Process sales order requests submitted by customers via email and by internal stakeholders via email or hard copy. Ensure order accuracy by reviewing quotations, purchase orders, and special requests;
• entering correct item numbers, design numbers, part descriptions, and pricing, as well as shipping, handling, and billing information;

and updating information as needed throughout the production and delivery cycle.

• Schedule sales order shipments by using scheduling software and collaborating with production planners.
• Communicate directly with customers as well as internals stakeholders to request order clarification and purchase order revisions as needed.
• Manage traffic between operations, manufacturing and sales pertaining to product delivery schedules.
• Identify, log in, label, and process customer sample devices received for evaluation.
• Proofread new and revised technical design documents for accuracy of basic labels and specifications, and email documents to customers for approval.
• Identify products returned by customers for engineering evaluation, receive correct part and serial numbers into inventory, and collaborate with internal engineering staff to create accurate sales orders from detailed disposition instructions.
• Maintain and update relevant sales and customer records with details such as contact information, ship methods, and special handling instructions.
• Process order holds and cancellations, as well as credits and new invoices for incorrect billing.

Client Support Approximately 15%

• Coordinate urgent customer service issues such as expedite, hold, and change requests with sales, operations, field service, and other pertinent stakeholders
• Communicate with customers, representatives and distributors to resolve customer issues and complaints with the assistance of operations, manufacturing, sales, and engineering.
• Track expedited order requests as necessary.
• Provide direction and communication to production, quality, and engineering, based on customer requirements to ensure accurate design requirements
• Update customers, strategic account managers, and relevant channels on order status and delivery details.
• Assist in updating and compiling customer service operations data spreadsheets on a weekly and monthly basis, and in generating monthly Power Point reports.

Qualifications :

• High School Diploma or GED; some college or AA degree preferred
• 2+ years administrative office experience and in a customer facing role
• 2+ years experience working at a manufacturing company
• Strong verbal, written and interpersonal skills
• Strong organizational skills and quick learner
• Excellent attention to detail
• Ability to multi-task and stay focused for long periods, with frequent interruptions, shifting priorities, and requests for multiple revisions of documents throughout the order processing cycle.
• Ability to understand and follow complex work instructions
• Math skills sufficient to understand and apply tiered pricing and percentage discounts
• Strong proficiency with PC, email and general office software skills including Outlook Word and Excel
• Dependable, flexible, self-motivated

Preferred

• Experience with CRM software
• Experience with an ERP system

Johnstech is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, stat