Embark on a new career in the fast-paced, exciting world of garment care!
Tired of working past 9 pm? Tired of spending your entire Saturday at work? If so this job is for you!
We close at 5 pm Monday-Friday and at 4 pm on Saturdays! You will have your nights and most of your weekends to yourself!
View Cleaners is a leading couture dry cleaner with specialized services such as : weddings, alterations, couture fashion, causal wear, linens, household, and more.
We are currently seeking enthusiastic candidates to join our superb Customer Service team. We pride ourselves on providing top-notch Customer Service to our customers;
a goal which cannot be achieved without having an elite team of Customer Service Representatives!
Responsibilities of the position include (but are not limited to) :
- Meet greet customers at the retail counter
- Answer telephones
- Receive garments from customers (i.e. create work orders on computer)
- Tag incoming inventory with control and instruction forms
- Assist clients who are picking up / dropping off their orders
- Initiate phone / mail / email contact with clients when necessary
- Perform barcode scan inventories
- The preferred candidate will have a basic knowledge and understanding of fashion and accessories, a lot of attention to detail and a bit of computer literacy.
If this describes you we want you!
Job Types : Full-time, Part-time
Benefits : 401(k) matching
401(k) matching
Flexible schedule
Paid time off
Sick Paid Leave
Holiday Pay
Compensation : $18 - $25 hourly
$18 - $25 hourly
Responsibilities :
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Keep track of customer accounts and make updates with new account information as necessary
- Find patterns in customer complaints and bring them to the team for improvement
- Respond to customer inquiries, product and service questions, and customer complaints
Qualifications :
- Experience working in a customer-oriented atmosphere
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school diploma, G.E.D. or equivalent
About Company
Family-owned and operated. Specializing in High-Quality Dry Cleaning and Customer Service. Currently have two locations. Professional member of Dry Cleaning and Laundry Institute.
We do home and business delivery as well. Serving Orange County since 1976.
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